Customer Service Assistant

Location:

Posted:

December 26, 2012

New York, NY 10037 **************@*****.***

Tonisha Taylor

OBJECTIVE: To obtain a challenging position at an organization where I can learn new skills in

order to enhance my professional growth and development.

SKILLS: Knowledge of Microsoft Office 2010; type 30wpm; proficient in Win XP, Excel, Word,

and Internet. Good inter personal and problem solving skills, as well as a quick learner and

excellent team player.

EXPERIENCE:

09/10 - Present HARLEM CHILDREN ZONE INC New York, NY

Smart Coordinator/Peacemaker

• Monitored and assisted children 5 – 13yrs with Lexia reading computer program

• Supervised and evaluated computer aides in the computer lab

• Submitted budgets for the program

• Coordinated and developed schedules for staff and program

• Submitted weekly narratives and program reports to the Assistant Director

• Worked in classroom k-4 as a teacher assistant/peacemaker

04/07 – 10/11 GAP INC New York, NY

Cash Rep Specialist/Sales Associate

• Operated computerized cash registers and scanners

• Provided excellent customer service

• Demonstrated technical selling skills and product knowledge in all areas

• Stocked, folded, and organized clothing

• Managed staff behind cash register

04/06 – 04/07 METRO SECURITY New York, NY

Security Officer

• Checked personnel ID badges to allow admittance into offices

• Monitored video surveillance and performed parking lot vehicle patrols

• Investigated suspicious activity, responded to emergency calls, and conducted corporate

theft assessments.

• Handled paper work and managed all security reporting

EDUCATION: Bronx Leadership Academy Bronx, NY

High School Diploma

INTEREST: Reading, music, movies

REFERENCES: Available upon request