Customer Service Manager

DENA R. STERN

**** ******** *****, ********* #***

Coral Springs, Florida 33076

Telephone: 954-***-****

e-mail: **********@***.***

A growth-oriented, team-spirited, cost-saving, Professional with

extensive procurement & contracts administration experience in both

the public & private sector: Successful at high-profile, complex

contract negotiations. Provides internal users with superior

customer service, intensive specification review, & targeted project

management.

Professional Experience:

2008- Broward County Board of Commissioners- Fort Lauderdale. FL

2012 Purchasing Agent - Purchasing Division, Finance & Administrative

Services Department

. Processed requisitions for open end & fixed price contracts &

agreements in support of Water & Wastewater Services (water treatment

plants, wastewater bio-solid systems, re-use of treated wastewater),

Bridge & Highway, Traffic Engineering, & Facilities Management

Divisions, & Parks & Recreation Department.

. Created & implemented competitive, sole source & sole brand

procurements. Sourced marketplace and vendor information to source

for potential qualified vendors.

. Prepared & issued RFQs & IFBs for Client Agencies. Evaluated & edited

technical specifications. Created & tailor documents depending upon

Internal Customer requirements & the County Commission Procurement

Code. Reviewed and approved two-party agreements for compliance &

management

Administered award & renewal documents in accordance with County Commission

rules & regulations

2007 Albion Staffing Services - Coral Springs, Florida

Procurement Manager - CB Richard Ellis Inc.

. Processed quotes & purchase orders for over 5000 branches of national

Bank Client.

. Areas of responsibility included New Stores, Major & Minor Building

Renovations, ATMs, Retail BAU (Business as Usual), & ADA Renovations.

. Facilitated change orders, modifications, & quotations based on take-

off construction drawings.

1997 - 1999 Philip Morris Management Corporation - New York, New York

Corporate Buyer

. Sourced & qualified vendors for major construction & facilities

requirements for corporate offices in order to ensure a cache of

responsive & responsible bids & proposals.

. Negotiated & awarded construction, maintenance, architectural &

engineering personal service contracts. Facilitated negotiation skills

in order to receive a high level of service at a minimum of costs.

. Collaborated with Legal Department to revise & edit contract language.

Applied & enforced corporate regulations & contract language in all

phases of purchasing & administration.

. Prepared Annual Minority Vendor Report for all participating

departments. Streamlined data collection procedures resulting in a

valid, mistake free reporting results.

. Supervised six (6) staff members in departmental conversion to SAP

purchasing system.

4/1997 - 9/1997 Parsons, Brinckerhoff, Quade & Douglas, Inc. - New York,

New York

Contract Review Specialist (Temporary position; Recruited to Philip Morris)

. Reviewed federal & state contracts for government & corporate

compliance in order to reach a zero level tolerance error rate when

audits were performed.

. Recommended contract language modifications & regulatory statutes for

internal & external audits.

1990 - 1996 Metropolitan Transportation Authority - New York, New York

Headquarters - Procurement Department

Contract Manager (1992-1996)

. Created a 2-step technical RFP for a five year capital

budget/construction oversight services contract. Negotiated a 25%

cost savings on a 10 million dollar project proposal.

. Analyzed, edited & rewrote technical specifications for proper

inclusion into bid documents. Reviewed & corrected funding source

documents.

. Chaired review committee to evaluate & negotiate contracts for

construction, maintenance & personal services, & technical

consultants. Successfully awarded fixed price & negotiated

procurement for architectural, & engineering & real estate services,

realizing a 10-15% average cost savings.

Long Island Rail Road - Procurement & Materials Management - Jamaica, New

York

Contract Administrator (1990 - 1992)

. Managed design to build contract for 10 Bi-Level Coach rail road cars.

Retroactively reduced $250,000 of change orders by 14%, & further

negotiated $300,000 of changes orders by 10%.

. Prepared bid & proposal packages, including terms & conditions for

capital construction & strategic planning requirements contracts.

Successfully negotiated & awarded consulting contracts for a freight

operations study, network management analysis, & passenger surveys.

. Assessed business & technical submittals in order to ensure that

contractual billing rates were used. Subsequently, monitored contract

costs in order to keep projects within or below budget.

Computer Skills: Advantage, Word, Excel, Outlook Express, Internet

Explorer.

Education:

. Adelphi University - Garden City, New York

Master of Social Work (MSW), Bachelor of Science, Social Welfare

(BSSW)

. NCMA (National Contracts Management Association)- Certificates in

Contract Administration, Government Contracts, & Negotiations.

. NIGP (National Institute for Government Purchasing): CPPO (Certified

Public Purchasing Officer).

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