Project Manager Management

Linda Phillips

**** *********** **. **********, ******** 19808 302-***-****

****************@*****.***

Experienced senior management professional with a solid background in

operations and sales management. Highly skilled in developing functional

departments that consistently met objectives and exceeded goals. Recognized

leader in formulating sales and operations processes that generated

consistent outcomes. Exhibited comprehensive experience in building

relationships, problem solving, negotiations while supporting clients with

the implementation of products and services.

> Ability to independently multitask, plan, and direct demanding

operations and complex negotiations.

> Solid management style results in a culture of accountability,

execution, teamwork and success.

> A track record of being a resourceful and creative self-starter

in tackling challenges, coupled with the ability to problem-

solve

in high growth environments.

SUNRX, INC., Bensalem, Pennsylvania 2009 - 2012

Startup company that unify and simplify complex health center and hospital

pharmacy environments through technology

Director of Network Development

. Directed all efforts in driving expansion of pharmacy partners to

support explosive growth of health center and hospital clients by:

Creating and executing sales/marketing strategy and managing team that

added over 300 partners

Account Executive

. Increased client base by 200% in 2010 by managing multiple clients

simultaneously in a nationwide territory

. Developed and sustained relationships with C-level staff to implement

products and services and managed all project related activities with

internal and external sources

. Developed and implemented effective training programs for clients and

facilitated training on-site

Bank of America/MBNA America Bank N.A, Wilmington, De 1991 - 2009

Financial Services

Payment Operations - First Vice President

. Successfully developed and implemented Wire Transfer, ACH Reject and

RPPS departments

. Managed all project related activities including: RFP, process flows,

security and controls to comply with

internal and external regulations including OFAC, BSA and

AML

. Managed all vendor relationship, transformed business requirements to

system configurations and parameter settings

. Project manager on all system conversions and upgrades

. Annual Superior audit rating on internal and external audits

. Superior performance appraisals recognized with multiple promotions

. Integrated manual return check process with payment processing

reducing expenses by $600,000 annually

. Recognized for process improvements that had expense savings in excess

of $1million per year

Corporate Operations and Fulfillment - First Vice President

CO&F International

. Managed relationships with international offices, developing

consistency in processes

. On-site support in UK for conversion to US credit card platform,

provided system education for setup and maintenance of products and

services for affinity relationships

Card Ordering

. Materials management responsibilities for all collateral related to

card fulfillment for new and re-issued plastics for portfolio of

40million accounts with 3,000 custom designed cards

. Direct responsibility for $13million annual spend

. Managed vendor relationship with plastic suppliers including SLA

management

. Partnered with Marketing and launched cooperative strategy that

reduced custom plastics by 33%, creating significant operational

efficiencies and captured cost savings

. Successfully rebranded all plastics for the transition from MBNA

America to Bank of America on time and within budget

Quality Operations

. Led team to develop SAS queries that identified contractual,

regulatory and processing errors in system configuration

. Created process maps of all operational functions and applied six

sigma methodologies to identify and implement efficiencies

Manufacturers Hanover Bank (Delaware), Wilmington, Delaware 1986 - 1991

Financial Services

Operations Department Manager

Treasury Operations

. Led team that performed all accounting and funding for Treasury

related activities

Funds Transfer

. Managed daily operations processing domestic and international wire

transfers and letters of credit via SWIFT

. Project Manager for system replacement and upgrades

. Superior audits for compliance of all internal policies and external

regulations including BSA and OFAC

Account Services

. Primary contact for Cash Management clients with controlled

disbursement and deposit accounts

. Liaison between Return Payments and Legal for clients that executed

chapter filings

. Supported clients with installation and education for client initiated

funds transfers

Check Adjustments

Selected to transform department from the highest overtime, largest charge-

off area with months of backlog into an efficiently run department that

processes check adjustments for Control Disbursement clients.

. Designed automated solution for processing adjustments

. Worked with Technology to test and implement solution

. Worked with Federal Reserve to recover charged off adjustments for

year

. Within 11 months, department was processing current adjustments,

reduced overtime by 100% and recovered prior years charged off

adjustments

Chemical Bank Delaware, Wilmington, Delaware 1986 - 1991

Financial Services

Master Certification in Applied Project Management

Villanova

Operations and Technology Executive Graduate Program

Vanderbilt University with Bank Administration Institute

Continuing Education Courses

University of Delaware

Board of Directors for Prevent Child Abuse (Delaware),

Chair of Marketing and Communication Committee and Committee Member on

Special Events/Fund Raising

Amazon Medical Missions Construction Crew supporting tribes in the

Amazon

Habitat of Humanity

Received 2007 President's Volunteer Service Award

Areas of Expertise__

Business Management

Operations Processes

Electronic and Check Payments

Project Management

High Value {C-Level} relationship building

Metrics Development and Analysis

Metrics Development and Analysis

QUALIFICATIONS PROFILE

PROFESSIONAL EXPERIENCE

EDUCATION

COMMUNITY SUPPORT

Contact this candidate