Customer Service Manager

Amber Herfert

626-***-**** *******.*****.**@*****.*** 5020 Grand Ave #46 Covina, CA 91724

Profile

Outgoing, focused and motivated young woman with strong customer service skills. Talent for quickly creating a

professional and friendly relationship with clients and understand the benefit and need of making that relationship

last. Always friendly and polite with established history of sparkling clean, very organized work that meets and

exceeds high standards. Will get along well with coworkers and can stay motivated and on task while working

independently. Able to understand and apply new concepts and technologies quickly and easily. Proficient in both

Microsoft Word and Excel programs and contains strong knowledge in PowerPoint, Access and Adobe Acrobat.

Positive and determined – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend personal differences. Continually strives to create the best experience

possible with each and every client and possible client.

Skills Summary

1. Inventory Management 6. Filing and Data Entry 10. Payroll and Daily Banking

2. Customer Greviances 7. Microsoft Office 11. Very Flexible, Adapts

3. Meeting All Deadlines 8. Outstanding Easily

4. Excellent Communication Organizational Skills 12. Employee Management

Skills 9. Bilingual: 13. Great Motivator

5. Client Management, Intermediate Spanish 14. Positive, Friendly, and

Appointments Professional

Professional Experience

MCDONALDS – Glendora, CA; San Dimas, CA; Covina, CA

Hospitality and Service Manager July 2006 to Present

Communication: Customer Service/Problem solving

1. Oversee front and back of the house operations and provide impeccable customer service.

2. Assist clients over the phone.

3. Meet daily, weekly, monthly, and annual target deadlines.

4. Prepare complex reports for control of inventory loss, ensured full compliance with employees, and lowered

average dollars lost from $3850 a month to only $1150 a month in just 3 months.

5. Create design and decorate restaurant for all holidays and special events.

6. Professional correspondence to clients and vendors.

7. Design and deliver series of presentations to improve the quality of service in store.

8. Build a personal and professional relationship with clients and further understand their needs.

9. Answer phone and accommodate to client requests, grievances, and positive feedback.

10. Take part in interviewing process and train all new hires.

11. Rapidly learn about my client base and create an experience that is enjoyable, that pertains to the client’s

wants and is seemingly effortless.

Education

Post University – Waterbury, CT

Bachelor of Science Degree in Business Management, will graduate June 2014 GPA: 3.95/4.0

Amber Herfert

CHARTER OAK HIGH SCHOOL – Covina, CA

International Baccalaureate Certificate, 2008 GPA: 4.0/4.0

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