Customer Service High School
Resume:
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Laurena Wires
********@*****.***
Objective:
I am a highly motivated individual seeking a career opportunity with a diverse and
innovative company that I can contribute my experience and grow with.
Education:
DeVry University: BS- Sales & Marketing - Spring 2013
WORK EXPERIENCE:
Student Loan Specialist ? Corinthian College, Santa Ana, CA October 2012- Present
Contact all Corinthian College Federal Student Loan borrowers and council them while in
grace or delinquency status.
Perform calls in an auto-dial environment to assist borrowers with payment plans,
deferments and forbearances.
Coordinate contact with third party lenders, servicers, and guarantee agencies.
Ensure borrower commitment and follow-through by providing extensive and exceptional
customer service.
Improve cohort default rate and projection through call center activities.
Business Office Assistant ? Westwood College, Upland, CA August 2007- February 2010
Responsible for charging tuition, books and tools for all students and daily deposits.
Built trusting relationships with parents, students and staff.
Calculated and maintained figures for accuracy with Federal and State compliance
regulations.
Assisted with Financial Aid department when needed.
Financial Aid Advisor ? Westwood College, Upland, CA March 2005-August 2007
Processed personal and sensitive data to compile Financial Award documents for students
and/or parents.
Monitored all processes of grant and loan retrieval from certification and approval to
disbursement.
Delivered priority customer satisfaction and quality service.
Created loan programs according to the student's financial needs.
Auditor ? Mandated Costs.com, Rancho Cucamonga, CA September 2003-March 2005
Provided extensive audits on mortgage loan files for a private mortgage insurance
company.
Prepared audit reports and submitted reports with findings from audit.
Contacted borrowers, employers and brokers on any inconsistencies found during audit.
Grant Writer ? Camp Fire USA, Montclair, CA June 2003-June 2004
Prepared grant proposals to foundations to obtain funds for youth programs. Obtained a
$10,000 grant from a major medical company in May 2004.
Coordinated club meetings for grade school and Jr. High school students. Administered
students as camp counselor during summer camp.
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