Customer Service Manager

Lamar Harris

***** ** *** #***

Houston, Tx *****

Phone: 512-***-****

*****.********@*****.***

Objective

Dynamic, resourceful, and profit-oriented Manager seeks new opportunities with an organization that needs a proven performer.

Summary

Energetic, outgoing, self-starter who can be counted on to attain better than expected results. Effective team leader and team builder who

creates a positive environment and provides the training that encourages team members to perform at their best.

Qualifications

Excellent communication, interpersonal, and customer service skills - adept at creating business relationships that generate repeat and

referral business. Strong organizational, supervisory, and time management abilities - accustomed to handling multiple ongoing activities in a

fast-paced and time sensitive environment. Computer proficiency includes: Microsoft Office (Word, Excel, and PowerPoint), E -mail, and

Internet research.

EXPERIENCE

LA Fitness 7/10 - Present

General Manager - Responsible for all facility operations including Membership Sales, Operations, Personal Training Sales, and club

staffing. Manage 40 employees.With a strong focus on New member sales, my primary focus is managing, and developing sales tea m. Plan and

execute daily outside and corporate marketing strategies.

-Achieved 2012 Top Club honors in EFT growth for the Texas division. Grown our EFT base by 43% over the last 12 months. Now serving as

"Mentor" for 3 other club's GMs. - -Conduct daily sales trainings via conference call between my 4 facilities.

BALLY TOTAL FITNESS 5/00 - 7/10

Progressively advanced to positions of increased challenges and responsibilities in support of operations and customer

service that include:

Area General Manager (9/07 - 7/10)- Direct sales and customer service operations for two centers in San Antonio, Texas.

Managed up to 120 employees and handle all hiring, training, and personnel actions for each center.

-Achieved 112% of annual goal in 2008 and received recognition as Manager of the Quarter, three times Won two Elite Performer Awards.

District Manager (2/05 - 9/07) - P&L responsibility for seven centers with over 350 employees. Recruited, hired, trained and

developed Center Managers and worked with individual managers to develop marketing plans and programs that successfully:

-Attained 108% of annual budget each year.

- Earned ranking as the #4 District Manager out of the company's 60 District Managers.

-Resulted in winning four of the company's prestigious Elite Performer Awards.

General Manager (5/00 - 2/05) -

Experience (continued)

General Manager (5/00 - 2/05) -

Successfully turned around performance of company centers in Wisconsin. Recruited, hired, and trained hourly and

support personnelDeveloped/conducted comprehensive training that focused on customer service,

products/services, and competitive analysis. Managed up to 70 employees and handled all personnel actions.

-Consistently met/exceeded established annual goals achieving up to 112% of goal.

-Formally recognized by winning 15 Club of the Month Awards.

- Received two Elite Performer Awards as well as Employee of the Month three times.

MILITARY SERVICE

Completed service in the United States Army with an Honorable Discharge and held positions that included Armor

Crewman and Master Fitness Trainer

EDUCATION

Pursued a Bachelor of Science Degree in Kinesiology and completed approximately 120 semester hours (4 years) of

undergraduate courses from the University of Wisconsin, Whitewater.

ACTIVITIES

Participated in H.S. and Collegiate Football, USS Swimming, 1-Meter Diving, Track& Field, Bowling, Fishing

Professional Development

Completed several Management Development courses through Bally Total Fitness, Army ROTC leadership courses,

Lifeguard Training, Bronse Level Certified Bowling Instructor, CPR & AED

ADDITIONAL INFORMATION

Willing to relocate and available for career-related travel

REFERENCES AVAILABLE ON REQUEST

Contact this candidate