Customer Service Data Entry

Melissa A. Grable

**** ****** ****, ******* ** **335 909-***-**** *************@*****.***

Objectives

I would like to find a new job that allows me to be proactive and be a self starter. I’m looking for a new

and exciting challenge in my life and career.

Experience

Peer and Family Advocate II

County of San Bernardino 10/12 – Current

• Open /close/run the Information and Resource Desk located @ Health Services in Rialto

• Provide customer service to the public

• Update/Renew resources within the community

• Assist customers with needs such as food, employment, shelter & healthcare

• Check clubhouse members into security

• Typing, answering phones, copying, scanning, data entry

• Use of all general office equipment

Accounting Clerk

MillerCoors 10/09 – 05/11

Run daily labor reports to update unit manager of their budgets

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Verify daily production of 10 lines (bottles and cans)

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Communicate with team leaders/managers to ensure production is correct

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Make production adjustments as needed based on brewery guidelines

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Enter data from forms and documents onto computer terminal

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Enter production into SAP and ensure that each day ties and month to date ties

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Run government meter reports and enter into SAP

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Enter interplant transfers into SAP

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Month End closing duties each month

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Access computerized account files to obtain or update information/data

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Perform basic and routine accounting or fiscal duties

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Review of routine numerical data for accuracy

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Use of many databases and Microsoft Office

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Use of all general office equipment

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Data Entry

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10 key entry

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Purchasing Clerk

MillerCoors 11/07 – 10/09

• Create and approve purchase orders and requisitions using MiBuy and SAP computer software

• Buy inventory based on Maximo database; order supplies/stock

• Expedite parts and supplies

Inventory management of office supplies for entire brewery

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Daily interaction with my corporate office working on accounting issues

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Make decisions as to the inventory levels and the purchasing vendor(s)

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Maintain master material list in SAP and Maximo

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Create new part numbers for new inventory

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Maintain routine inventory records

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Create bill of ladings for shipments

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Review, sign and send out purchase orders and requisitions

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• Answer routine questions in person or over the telephone

• Accounts payable and accounts receivable preparation

Order uniforms for salaried employees

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Run reports and analyze in excel

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Maintain logs of incoming or outgoing items

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Check supplies received against invoices

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Clerical functions such as mail

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Customer Service Based Position

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Vendor meetings

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Engineering/Process Maintenance Administrative Assistant

Miller Brewery 7/01 – 11/07

• Enter daily energy numbers first thing each morning for important data needed for meetings

• Worked with the regulatory COD &SS numbers, amongst other very sensitive information

• Ordered chemicals and gases to run the plant, such as CO2, Chlorines, DE, Ammonia, and other

such items; ensure that they arrived and coordinate delivery

• Worked with the contractors that came in to work on the facilities. Sent out communication to my

team to regarding the jobs performed by the vendor

• Handled all of the pagers for all employees; fixing, replacing, service calls, sending units back,

etc.

• Record keeping of the work orders completed in Maximo

• Create spreadsheets, PowerPoint presentations, word processing, reporting and research,

graphs, data entry, etc.

• Calendar management

• Set up meetings and conference calls, including all needed presentations/paperwork and

refreshments

• Schedule travel arrangements using our online scheduling system

• Create and submit expense reports for staff

• Accounts payable and accounts receivable preparation

• Customer Service Based Position

• Order supplies/stock

• Check purchase orders against requisitions

• Check supplies received against invoices

• Maintain routine inventory records

• Answer routine questions in person or over the telephone

• Transcription

Skills

Typing skills of 40 wpm

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Knowledge of 5S and World Class Manufacturing Practices

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Data Entry Skills, 10 key by touch at 7k strokes per minute

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Familiar with office equipment such as a copy machine, fax machine, binding machine, adding

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machine, paper shredder, laminator, typewriter, projectors, computer

• Proficient in Microsoft Office: Word, Excel, Power Point and Outlook

• Specific Knowledge of Adobe Acrobat, SAP, MiBuy, Maximo and Crystal Reporting

References

• Tsvetan Stefanov – 626-***-****

• Phil Cooper – 213-***-****

• Michelle Murray 562-***-****

Contact this candidate