Administrative Assistant Customer Service
Resume:
*** ******** **. ******,** *****
PHONE 626-***-**** . E-MAIL ***************@*****.***
ASHLEY HARTSOCK
OBJECTIVE: To contribute my acquired work experience skills,
education, and talent in a forward thinking environment and
promotes opportunity and career growth. Recently relocated and
am looking for a more permanent steady employment.
WORK EXPERIENCE:
FEBRUARY 2012 - SEPTEMBER 2012 HYLAND'S (TECH
SERVICES)
GARDENA, CA
Tech Services Support (Temporary via Helpmates)
o Print labels for products using WEBER systems
o Scan labels using Adobe Pro X into PDF and Text Selectable
formats for Spreadsheets.
o Update spreadsheets using Excel and Word.
o Greet visitors and direct them to the proper department.
o Create, update, and fill in work sheets with appropriate
information.
o Carry out all clerical duties while accordingly following all
FDA regulations
SEPTEMBER 2011 - JANUARY 2012 U.S. FOOD SERVICE (TM SUPPORT)
LA MIRADA, CA
Territory Manager Support (Temporary via Helpmates)
o Frontline communication for TM; liaison between TM and vendor;
route both phone/emails for TMs to broker, buyers and other
departments
o Process TM sample request by obtaining vendor approval, route to
Will Call for distribution and archive invoice
o Look up items in Prism and relay SRC delivery dates, inventory,
etc. to TMs
o Use Edge to determine if items are "each" available
o Create/update new order reports in Tandem; track orders and
relay verification to TM
o Track daily truck loads using Roadnet report and Xata; notifies
TM of delayed loads
o Retrieve invoices and link to corresponding sample requests
AUG 2011 - SEPT 2011 TOYO TIRES
CYPRESS, CA
Data Entry Clerk (Temporary via HelpMates)
o Research online prices for tires and create spreadsheet in excel
of data found.
July 2011 U.S. FOOD SERVICE (PAYROLL DEPARTMENT)
LA MIRADA, CA
Administrative Assistant (Temporary via HelpMates)
o Assist the payroll department in preparation for audit of 300+
employees for the years 2006 - 2010.
o Acquire reports from Kronos payroll system regarding "light
duty" and "clinic appointments" and create excel reports and
audit total dollars paid to employee pensions prior to
management analysis.
May - June 2011 U.S. FOOD SERVICE (TRANSPORTATION/DISPATCH
DEPARTMENT) LA MIRADA, CA
Administrative Assistant (Temporary via HelpMates)
o Manage outgoing/incoming calls from 40 drivers and document
geographic locations and verify if and when they were to exceed
a 14 hour shift. Complete necessary paperwork to ensure their
overtime is documented and paid correctly. Distribute and
verify time cards. When information is missing, call drivers to
obtain missing information and verify work schedule.
o Key in time cards for 190+ employees using the Kronos payroll
system and Xata time keeping program.
o Prepare and disburse the weekly payroll for 190+ employees.
o Call city courts to acquire extensions or resolve payments
issues for moving vehicle violations for drivers.
o Create new employee folders for Human Resources
o Create "in case of accident" kits for the drivers
o Basic office duties - filing, multi-line phone, data entry,
coping, fax machine
February 2011 CONFIDENTIAL - ANIMAL RESCUE
HOLLYWOOD, CA
Personal Assistant (Temporary - regular assistant needed on other
project)
o Watch and attend to animals which were displaced by the shelter.
o Manage the staff of 2 attendants for the 40 resident K9s and
cats
o Schedule and attend to doctors, grooming and other appointments.
MAY 2010 - JANUARY 2011 PERSONAL
SABATICAL COVINA, CA
Caregiver and Personal Assistant for Father Recovering
from hip surgery
o Maintain House; cook meals
o Run errands and drive to doctor's appointments.
FEB 2008 - APRIL 2010 HOLLYWOOD VIDEO
COVINA, CA
Guest Service Representative
o Assist Shift Manager with closing procedures to include
balancing cashier drawers, restock concessions and movies for
next day's opening
o Process 500 movie rentals via cash, ATM, credit card and gift
card
o Maintain a Cashier drawer ranging from $300 - $800
o Assist customers and provide quality answers and movie
recommendations via phones and in person
o Aid customers in navigation of the store housing over 10,000
titles
DEC 2004 - AUG 2008 O'SHEA'S DELIVERY SERVICES
ONTARIO, CA
Office Administrator
o Frontline phone customer service for a multi location delivery
service endorsed and contracted by Costco, Levitz
o Provided independent services as needed
o Monthly visits to Costco to forecast inventory delivery and
assembly fee schedules
o Qualified customer inquiries on cost of item, assembly, haul
away and delivery logistics
o Schedule deliveries with customers and dispatch final work
orders.
o Reconcile monthly invoices (up to $25,000) and payments
o Collections via phone.
o Maintain customer database of 500, office files.
EDUCATION: Film Program at San Francisco State University, San Francisco,
CA.
Professional & Administrative Courses: Proficient in MicroSoft
Office Suite; Typing - 65 words a min
Contact this candidate