Customer Service School

Jamie Gibb

**** ****** **. ******, ** ***** 909-***-**** **********@*****.***

Professional Summary

Highly experienced customer service professional. Customer focused with diverse industry experience including

retail/sales, the dental field, public school system, and volunteering. Proficient in prioritizing and completing tasks in a

timely manner, yet flexible to multitask when necessary. Excellent oral and written communication skills. Comfortable in

interacting with all levels of the organization and public.

Skills and Core Strengths

• Leadership

• Proofreading • Strong Organizational Skills

• Customer service • Communication/People skills

• Microsoft Office/Excel, Access • Flexibility and Adaptability

• Telephone Skills/Etiquette • Confidentiality

• Filing • Creative Skills

• Typing/keyboarding 41 WPM • Fast learner

• Team Player

Educational Background

DeVry University

Bachelor of Science, Business Management, Human Resource Management (Anticipated graduation 2013)

Citrus College

Associate of Arts, Social and Behavioral Sciences

Associate of Science, Dental Assisting

Professional Experience

Colton Joint Unified School District- McKinley Elementary

Library Media Technician 2005 to present

• Microsoft Office/Excel

• Destiny and Follett Library Programs and Marc Records

• Zangle Student Database System

• Perform a variety of clerical functions including but not limited to; selection, circulation, distribution of textbooks

and instructional materials, answer phones, email, fax, and operate other office machinery

• Supervise, assist, guide, and communicate with students, teachers, staff

• Order new books, research publishers and receive price quotes

• Maintain records of overdue books, collect fines, maintain appropriate files and records

• Maintain discipline and order within the library

• Successfully plan, organize and run annual book fair

• Help organize and run literacy programs

• California State Testing Proctor

• Front Office/Secretarial Duties as needed

Colton Joint Unified School District- Terrace View Elementary

Proctor/Yard Duty 2002-2005

• Provided safe and constant playground supervision of students during recess periods and at other times

• Implemented playground rules and regulations

• Supervised and monitored students during assigned playground supervision periods

• Utilized appropriate disciplinary procedures and techniques in accordance with the school site discipline plan

• Enforced school safety standards at all times

• Reported any unsafe playground conditions, including equipment, to the site principal immediately

Hoff Orthodontics

Registered Dental Assistant 1995-2001

• Greeted and prepared patients for dental examinations

• Set up examination room and dental trays

• Accurately recorded treatment information in patient records

• Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques

Sunnymead Dental Group

Registered Dental Assistant 1993-1995

• Greeted and prepared patients for dental examinations

• Set up examination room and dental trays

• Assisted with I.V. sedation

• Took and developed x-rays

• Accurately recorded treatment information in patient records

• Educated patients about proper oral hygiene and plaque control procedures

• Delivered preoperative and postoperative care

Leadership and Volunteer Experience

McKinley Elementary

School Site Council- Present

• Attend monthly meetings to work with the principal to develop, review, and evaluate school improvement programs

and school budgets

Terrace Hills Middle School

School Site Council 2009-2010

• Attended monthly meetings to work with the principal to develop, review, and evaluate school improvement

programs and school budgets

Terrace View Elementary

Classroom parent 2002-2009

• Worked closely with teacher’s

• Read with student’s, helped with class work and homework

• Lead arts and crafts tables

• Chaperoned field trips

Girl Scouts of America

Co-leader 2002-2009

• Took a leadership role working directly with the girls, helping them to develop their leadership skills on an

individual or a group basis.

• Provided the Girl Scout Leadership Experience to girls in troop while sharing knowledge experience and skills

• Worked closely with the troop leader; communicated with parent’s, handed out information, assisted with Fall

product and Girl Scout Cookie orders and delivery

• Instructed girls during craft time, came up with creative ideas for crafts

Grand Terrace Soccer Club

Team parent 2002-2008

• Assisted coaches as needed

• Distributed information to the coaches, players, and families of players

• Assisted team parent coordinator with the distribution of team and individual photos, fundraising materials, and

awards or certificates to the players

• Planned parties and collected money

American Youth Soccer Organization

Team Parent 2008- 2010

• Assisted coaches as needed

• Distributed information to the coaches, players, and families of players

• Assisted team parent coordinator with the distribution of team and individual photos, fundraising materials, and

awards or certificates to the players

• Planned parties and collected money

Awards

Received Employee of the month January 2012 for hard work and dedication

References upon request

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