Administrative Assistant Customer Service

Ann M. Grassick

**** ****** *****, ****** *********, CA 91730

909-***-**** * ***.********@*****.***

Objective

Seeking a challenging and growth oriented position utilizing my proven

capabilities to gain further experience.

Profile

Versatile administrative professional with proven capabilities and

experience in General Accounting, Office Administration and Human

Resource Assistance. A customer centric, business oriented planner

and problem solver, who readily adapts to change, works independently

and exceeds expectations.

Education

Chaffey College, Rancho Cucamonga, CA - Continuing Education in

Business Administration

Graduated Upland High School, Upland, CA - Business Oriented Classes

Key Skills

Office Accounting (AP, AR & GL) Office

Administration Skills: Sales & Account Management Support

Spreadsheets & Reports

Customer Contract & Term Renewals Executive Support

Customer Database Administration Meeting & Event

Planning

Customer Event Management Scheduling &

Calendaring

(User Conferences) Front Office

Reception

Employee On-Boarding, New Hire Records Management

Orientation & Termination Physician

Credentialing

Site Emergency Management Response

(CPR/AED) Training & Coordination

Computer & Intuit QuickBooks (proficient) MS Word

(proficient)

Application SAP Accounts Payable (proficient) MS Excel

(proficient)

Skills: SFDC SalesForce.com (proficient) MS Outlook

(proficient)

Payroll through ADP MS Access

Windows, AS/400 MS PowerPoint

Concur (expense reporting) MS Project

Company specific Business Systems:

TRAM - (HMH On-Line Portal)

Technology Request & Account Management

Experience

Administrative Assistant, December 2005

to Present

Houghton Mifflin Harcourt/Riverside Publishing

Rancho Cucamonga, California

Handled multifaceted administrative needs of Achieve Data Solutions, a

functional start-up software company with a staff of 5 principals, 25

developers and 8 account managers; acquired by

Houghton Mifflin Harcourt in February, 2007. Entrusted through acquisition

and integration period with managing office and employee communications and

working with remote leadership of various departments. Ensured HMH's new

processes and systems integration was a smooth transition.

Highlights:

. Accounting and theory process utilizing QuickBooks, including accounts

payable, accounts receivable, general ledger transactions and custom

reports. Created SAP framework and standard purchase orders with

follow through to payment.

. Demonstrated mastery of all MS Office software and company specific

business systems (e.g. SAP, QuickBooks, SFDC, Concur Expense Reporting

and TRAM).

. Provided administrative support to Sales and Account Management teams.

Direct liaison with school district administrators for confirmation of

renewals, student counts, contract requests and created pricing sheets

based on new and renewal purchases. Utilized SalesForce to generate

Opportunities, add products and pricing, updated all pertinent

customer information and initiated billing tasks within a revenue-

based, deadline-intensive environment ensuring on-time closing of

renewals.

. Initiated and followed through on new hire requests utilizing HMH's

TRAM on-line portal. Implemented a process to assist newly hired

staff in getting acclimated in the office on their first day of work

all inclusive of systems access, remote access, desktop/laptop

productivity tools, and office/mobile phone setup. Created and

maintained MS Excel spreadsheets for tracking employee time off.

. Effectively communicated with remote management, office staff,

corporate facilities, property management and vendors regarding office

issues and resolutions.

. Coordinated and assisted with annual User Conferences (registration,

on-site assistance and event contract negotiations - facilities,

hotel, catering and transportation, etc.) Received citations from the

Director of Marketing regarding my invaluable organizational

suggestions which were incorporated in future User Conference events.

. Earned excellent performance reviews with citations from National

Director and V.P. of Account Management, Contract Administrator and

Customers on customer satisfaction, accuracy and quality; ability to

learn and mastery of new concepts and systems; positive work ethic;

and commitment to providing unsurpassed service.

Accounting Clerk, March 2001 to December

2005

Smurfit Newsprint Corporation (Blue Heron Paper Company)

Pomona, California

. Accounting and theory process including accounts payable and accounts

receivable.

. Daily reconciliation of accounts and production report, utilizing

dollars and weights.

. Interaction with the organization's customer service personnel,

customers and vendors.

. Train new hires for accounting positions.

. Experience in storeroom shipping and receiving department including

inventory control, writing purchase orders and placing orders.

H.R. & Administrative Assistant, February 1987 to

March 2001

Pierce Enterprises, Inc.

Upland, California

. Accounting theory and processes including accounts payable, accounts

receivable and general ledger transactions for medical billing

company.

. Create Excel spreadsheets to achieve streamline reconciliation of

physician partnership, holding and medical group bank accounts.

. Human resource functions, including personnel records for 20 employees

and payroll through ADP.

. Physician credentialing and liaison to insurance companies and

affiliated hospitals. Create, maintain and update master physician

applications for hospital-based doctors.

. Initiate and delegate organizational projects to office personnel.

H.R. & Administrative Assistant, March 1986 to

February 1987

Hayward Pool Products

Pomona, California

. Human resource functions, office administration and secretary to V.P

and sales staff.

Administrative Assistant,

January 1983 to March 1986

Matreyek Homes

Upland, California

. Contract administration; direct liaison with new home buyers, lenders

and subcontractors.

. Assistant to Vice President; responsible for all aspects of office

support.

Escrow Assistant, January 1981 to

January 1983

Crocker Bank Escrow

Upland, California

. Manage escrow ledgers, balance closing statements and disbursement of

escrow funds.

. Direct liaison with new home buyers, lenders, title companies and real

estate agents.

Office Clerk, December 1979 to

January 1981

Kendig, Stockwell & Gleason, Attorneys

Pomona, California

. Maintain court calendar for 4 attorneys, manage and reorganize office

files and assist with all general office functions.

References

. Available upon request.

Contact this candidate