Sales Quality Assurance
Resume:
SERGIO VASQUEZ
***** ** **** ***** • Coral Springs, FL 33065
******.*.*******@*****.*** • 954-***-****
Business Development • Asset Management • Credit Analysis • Financial Analysis ● Consulting
TOP-PRODUCING, ANALYTICAL FINANCIAL PROFESSIONAL WITH ACCOMPLISHED RECORD OF INITIATING AND BUILDING PRODUCTIVE
RELATIONSHIPS TO IMPROVE A CLIENT’S CORE COMPETENCIES THOUGH SOLUTION BASED SELLING. SOLID LEADERSHIP ABILITIES WITH PROVEN
HISTORY OF TRAINING AND MENTORING DIRECT AND INDIRECT ASSOCIATES TO PEAK PRODUCTIVITY. EXCELLENT RECORD OF ENSURING
CUSTOMER VALUE, QUALITY ASSURANCE, AND COMPLIANCE WITH ALL REGULATIONS, STANDARDS AND PROCEDURES, WHILE MANAGING
MULTIPLE PROJECTS IN A HIGH-PRODUCTIVITY SETTING.
CORE COMPETENCIES
• • •
Loss Prevention Leadership Team Building
• • •
Portfolio Management Consultative Selling Networking
• • •
Financial Analysis Credit Counseling Coaching & Development
• • •
Complex Negotiations Financial Statement Analysis Prospecting
Professional Experience
ASSET MANAGEMENT, September 2010-March 2012
Bayview Financial, Pompano Beach, FL
• Managed a $25MM portfolio of delinquent Residential and Commercial Real Estate Loans.
• Negotiated workout agreements with customers from major U.S. Commercial Banks on loss prevention strategies.
• Reviewed client’s financial information including Personal Tax Returns & Financial Statement prior to be sent to
Underwriting.
• Received numerous awards including Top Gun, Quick Collector, Pay-By-Phone, Pace, One The Wire and M.V.P.
• Processed an average of 35 - 40 files per month by modifying loans, negotiating forbearance agreements and
reinstating loans to be a performing asset.
• Assigned to a specialized unit of three employees to work on files that were more than 12 months past due.
RETENTION MANAGER, April 2010 – September 2010
Square One Debt Settlement, Sunrise, FL
• Negotiated and explained debt settlements on Unsecured Loans and Medical Bills to clients via e-mail and telephone
• Assisted team members with retention strategies to keep clients committed to their repayment plans.
• Called an average of 70 files per day and saved an average 60 repayment plans per month.
• Liaison between creditors and clients on debt settlement structures and repayment plans.
BUSINESS DEVELOPMENT COORDINATOR, November 2009 - April 2010
Coral Springs Auto Mall, Coral Springs, FL
• Member of the sales and marketing team to implement sales strategy of new and used vehicles.
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• Made proactive phone calls to generate appointments for new & used car sales with an average of 20 car sales per
month.
• Provided Senior Management with pipeline reports and closed appointments daily.
BUSINESS DEVELOPMENT COORDINATOR, December 2005- March 2008
Manhattan Automobile Company, Manhattan, NY
• Worked on a committee who assisted in the design and promotion of new vehicle sales
• Worked lead pipeline daily which resulted in a average of 20 new car sales per month
• Generated an average of 50 face to face appointments for salesmen who sold to consumers and commercial customers
ACCOUNT MANAGER, August 2004 - August 2005
Office Depot, Boca Raton, FL
• Managed 1,500 active business accounts and deepen customers relationship, which increase clients quarterly retention by
15 percent per quarter
• Issued store credit cards to corporate companies
• Met and exceeded monthly productivity goals by 10 percent in business to business sales
CUSTOMER ACCOUNT SPECIALIST III, April 2001- July 2004
Applied Card Systems/ Cross Country Bank, Boca Raton, FL
• Analyzed account holders monthly statements, account transaction and payment history
• Explained billing cycles, fees, finance charges and payment options to account holders
• Assisted new and existing associates with negotiated tactics and conflict management resolutions
Education
ASSOCIATES OF ARTS- NURSING, August 2002- June 2004
• Attended Broward Community College, Coconut Creek, FL
HIGH SCHOOL DIPLOMA, June 2002
• Coral Springs High School, Coral Springs, FL
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