Manager Sales
Resume:
Jon E. Heck
Indianapolis, IN 46268
******@*******.***
SUMMARY
Process-oriented manufacturing professional with proven results of
achieving performance goals and meeting customer demands. Strength in
organizational development, training, scheduling, and development of
supplier bases and relationships. Strong in developing people to insure
organizational growth, production targets and timelines.
EXPERIENCE
Bodycote Thermal Processing, Indianapolis, IN
2011 - 2012
A tier 2 automotive and general industry commercial heat treatment supplier
Production Manager
o Production leadership for meeting and exceeding on-time delivery for
customers requiring quick lead time requirements.
o Focused on Safety first, Quality next, followed by productivity
development.
o Development of qualified leaders in a highly technical skilled
environment, while operating in excess of 90% utilization on 7 day
work week.
o Leading continuous improvement initiatives yielding a 27% improvement
in output while reducing manpower.
ZIMMER HOLDINGS, Warsaw, IN 2008 - 2011
An orthopedic device manufacturer with over $4.2B sales, 2010.
Senior Manufacturing Supervisor
o Lead cobalt chrome investment casting and fiber metal manufacturing.
Supervision of 36 production associates producing medical device
implants. Areas of process responsibility include vacuum furnaces,
laser cut, laser weld, wax molding, shell room, casting, and non-
destructive testing.
o Insure all foundry operations are compliant to FDA regulations, ISO
quality standards, and follow Zimmer work instructions.
o Improved labor planning, scheduling, and employee development by cross-
training associates in multiple skills and job functions achieving
consistent flow of work in process.
o Learned and practiced lean manufacturing principles, implementing
several initiatives including min/max work in process levels and raw
material Kan/Ban systems reducing lead time by .5 days.
o Lead hourly employees in producing daily customer demand by moving
with the work and developing visual signals in the production area
creating consistent flow.
S.U.S. CAST PRODUCTS, Logansport, IN 1996 - 2008
An aluminum die cast manufacturer with $6M annual sales.
Materials Manager 2002 - 2008
o Improved negotiation and procurement of raw materials for price,
terms, and delivery, resulting in a $.015 - $.02 per pound below
market price savings for aluminum ingots
o Implemented supplier development, performance assessment and niche
alliances with other diecast manufacturers in a non competitive
environment.
o Developed sales forecasting and master scheduling planner to achieve
sales and production goals.
o Responsible for customer communications, driving customer
satisfaction, while prioritizing production schedules for
profitability.
o Initiated inventory control, using mrp and KanBan both in-house and
consignment inventories, reducing inventory aging and customer
leadtime.
o Improved shipping and receiving department, including procedures, work
instructions, and layout.
Production Manager 1996 - 2002
o Responsible for daily plant operations including manpower planning,
managing 3 supervisors for 120 operators on three shifts, training and
development. Maintained a minimum 28% contribution margin during 400%
sales growth over 4 years.
o Key team member of developing and implementing ISO 9000-2000 and 9002
procedures and registration.
o Expanded organizational development including hiring, job description
development, handbook development, performance reviews, discipline
policies. Reduced employee turnover by 30%.
o Responsible for customer communications and satisfaction. Developed
team environment with customers yielding 100% customer retention while
having extraordinary business growth.
o Developed capacity planning system to identify constraints and
available open capacity available for new business and prioritizing
capital purchases to support future growth.
o Implemented production and delivery performance metrics including goal
setting and corrective actions providing basis for continuous
improvement.
o Implemented diecast operator training program improving technical
skills of operators, reducing scrap and improving equipment uptime and
tooling life.
AL-FE HEAT TREATING, Wabash, IN 1991 - 1996
Commercial tier 1 and tier 2 heat treater of aluminum castings.
General Manager, Wabash Division 1992 - 1996
o Member of corporate steering committee, responsible for corporate
strategic and tactical planning.
o Responsible for divisional profit and loss.
o Led division in highest rating for customer satisfaction repeatedly.
o Directed sales, quality, production, maintenance, shipping departments
at division.
o Development and implementation of team environment while achieving 30%
growth over 2 years.
o Performed justification, negotiation, purchasing of all capital
purchases.
Operations Manager 1991 - 1992
o Responsible for daily plant operations and manpower planning.
o Implemented preventive maintenance program significantly reducing
downtime in continuous flow equipment.
o Set goals and implemented plans for continuous improvement objectives
for increasing uptime, decreasing employee turnover, and cross-
training employees in multiple job skills.
o Implementation of a preventive maintenance program increasing
equipment uptime in a 24/7 operation.
FORD METER BOX, Wabash, IN 1987 - 1991
A waterworks manufacturer and green sand brass foundry.
Customer Service 1990 - 1991
o Provided technical support and order response for 60,000 item catalog.
o Supported customer needs and inside technical sales including
expediting orders, production, and shipments.
Foundry Production 1987 - 1990
o Performed production labor in green sand 85-5-5-5 brass foundry
including furnace charging, pouring hand line, and core-making.
SELF EMPLOYED, Wabash, IN 1980 - 1991
Farmer, 1300 acre grain farm
o Managed all production operations, planning, financing, negotiating,
engineering, repairs, maintenance, and marketing.
o Profit and loss responsibility.
Professional Development
Train the Trainer, NADCA Diecast Training (North American Diecast
Association)
Statistical Process Control and Statistical Problem-solving
Zig Ziglar "Born to Win" and "Over the Top"
Preventive Maintenance Management(American Management Association)
EDUCATION
BS, Management: Business and Farm Purdue University, West Lafayette, IN
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