Customer Service Sales

Location:

Posted:

December 19, 2012

Jona Fils

****.****@*****.***

954-***-****

OBJECTIVE: A n experienced and skilled assistant that’s friendly with the

k nowledge of multi-skilled and dedication in assisting in all aspects of the practice

u nder the direct supervision and responsibility of an administrator. Excellent

communication skills with very supreme customer service knowledge.

SKILLS:

Experience of 5 years as a clerical Assistant

Bilingual- f luent in English and Creole

Being responsible for operating the switchboard during normal business hours by

t aking incoming telephone calls promptly in a professional and courteous manner.

Deal with such calls quickly, efficiently and accurately. Transfer calls, wri te down

telephone messages and re-direct appropriate calls to the appropriate individual or

department within and outside the establishment. Deliver the highest level of

customer service to the callers and customers. Ensure that good business practices

a re promoted in a courteous, effective, efficient and t imely manner in the

administrative center. Prioritize my time and management skills, as well as being

able to multi task.

PROFESSIONAL HISTORY:

Receptionist (par t ime) 09/2005-01/2009

Handled incoming and outgoing calls sufficiently

E nter accident reports

Verifying an submitting insurances info

Provide assistants for the patients

CUSTOMER SERVICE ( Full-time)

Wal-Mart (Wireless dept.) 01/2006-2/2012

Responsible for customer service in the digital equipment division, duties included

answering customer queries, problem solving and providing detailed information on

new products. Worked with new customers in the development of new accounts and

t he implementation of new systems provided support to the sales team, ensuring all

sales and service objectives were met. Problem solving, leadership and

communication skills are some of the qualities developed from my experience as an

able customer relations representative

EDUCATION:

Coral Springs H igh- Graduate 2005

Palm Beach State College -Graduate 2007

Florida Atlantic University – Graduate 2012 Criminology (B.A)

Reference upon Request