Customer Service Representative

REBECCA ANSAH

**** **** **** ****** *********, GA 30517

Home Phone: 770-***-**** / Cell: 770-***-****

Email: *********@*****.***

Accounts Receivable / Payable Customer Service Representative

Five plus years of Accounts Receivable, Payable and Customer service

experience.

A highly qualified, dedicated and dependable Accounts Receivable/Payable

Customer Service Rep with an exceptional attitude and a strong commitment

to 100% quality work.

Core Competencies

. Ability to multi-task and self motivated.

. Excellent mathematical and analytical skills.

. A fast learner committed to knowledge expansion.

. Great Trainer with initiative approach and little supervision.

. Excellent oral and written communication skills.

. Customer relation skills and client satisfaction focus.

. Proven ability to work as a team

. Consistently exceed goals

. Ability to work under pressure efficiently and tactfully

. Inventory Control.

. Troubleshooting and Problem solving skills

. Familiar with ERP systems

. Proficient in Microsoft Office Suite.

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WORK EXPERIENCE

Shasta Beverages - Gainesville, GA

06/2007- Present

Accounts Receivable /Payable Customer Service Rep

. Receives and process of customer purchase orders.

. Coordinate purchase orders for military commissaries, Airlines, export

and local customers.

. Verify pricing, billing and shipping addresses of customers.

. Open new customer accounts and managed all government account -

Military.

. Processed billing and coding

. Conduct research analysis to resolve recurring billing problems.

. Application of funds and past due debt collection.

. Process check request and payment to customers.

. Military inventory control.

. Transmission of pricing and Advance Ship Notice to customers.

. Month end closing and financial report.

. Process of valid deductions, credits, adjustment and request for

supporting documents.

. Process of product returns

Office Depot_- Buford, GA

08/2006- 02/2007

Customer Service Representative

.

. Processed high volume of customer purchase orders.

. Billing and issue customer invoices

. Stayed informed of all policies and procedures that effect customers.

. Processed product return authorization.

. Respond to all customer inquires

. Conducted root cause analysis to resolve recurring billing problems

. Open new accounts and managed customer accounts.

Kairos Tax Services - Duluth, GA

Customer Service Representative

05/2003- 07/2006

. Answered routine tax inquiries via phone and e-mails.

. Provided clerical support to office staff as needed.

. Maintained daily and monthly records of processed tax returns.

Entertainment UK - London, England

Accounts Specialist 02/2001-09/2002

. Order processing

. Resolved Customer inquiries via in / outbound calls.

. Set up new accounts and educate clients on company services available

to them

. Handled general administrative duties such as filing, faxing and

paperwork processing.

Ghana Education Service - Kumasi, Ghana

Accounting Clerk 08/1998-09/2000

. Assisted Chief Accountant on various tasks as assigned.

. Performed office management duties including accounts receivable /

payable

. Managed purchases and issued receipts / payment vouchers to areas

schools

. Handled all bookkeeping including any discrepancies.

.

EDUCATION

BA Publishing Administration University of Science and Technology,

Kumasi, Ghana, GPA 3.2

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