Customer Service Administrative Assistant

chavelt saint charles

***-** ***** ****** ( Queens Village, NY 11429 ( C 516-***-****

********@*****.***

objective

To take a challenging role on business operations as junior business

analyst and give an efficient and effective solution that will help the

organization to achieve the best solution in business and ultimately

increase its productivity.

Skills

. Knowledge of SQL queries for data manipulation

. Strong knowledge of Microsoft Excel, Word, and PowerPoint

. Strong financial and technical skills

. Strong customer service skills

. Ability to work independently and within a team dynamic

. Possessed excellent quantitative and qualitative analytical skills

. Comfortable with exploring all types of technology

. Superior oral and written communications skills

. Demonstrated ability to absorb large amounts of information in a high

energy, fast-paced environment while performing multiple tasks

Education

Adelphi University, Garden City, NY (AACSB Accredited)

Master of Business Administration, GPA 3.5

Florida International University, Miami, FL

Bachelor of Arts in Political Science, GPA 3.6

Experience

Cablevision, Melville, NY December 2008-Present

Senior Virtual Dispatch Representative

. Assist with end-user requests/inquiries and testing of new functionality

by using supported software and hardware

. Maintain an effective working knowledge of testing processes

. Perform all work-related tasks, including escalation of issues, in a

manner that is in compliance to company's values, policies and

procedures

Home Key Solutions/Apex, West Hempstead, NY February 2007 - December 2008

Branch Manager

. Prepared business process models

. Recognized business needs and gathered business requirements for

projects and branch operation

. Managed business processes and functional requirements

. Performed full range of supervisory duties of the mortgage loan review,

loan compliance, and credit analysts departments including complete

adherence to all policies and procedures

First Rate Capital, West Hempstead, NY May 2005 - February 2007

Financial Advisor

. Analyzed applicants' financial status, credit, and property evaluations

to determine feasibility of granting loans

. Obtained and compiled copies of loan applicants' credit histories and

other financial information

. Remained updated on current loan programs, financial services, and other

products to serve the needs of customers

. Developed trusting relationships with existing clients; added new

clients to company

Greystone Staffing, Melville, NY November 2004 - May 2005

Forest Laboratories, Administrative Assistant

. Responsible for updating internal department system for purchases

. Maintained file system for purchasers and work with other assistants in

the department to coordinate the filing system, both for paper and

electronic files

. Served as a back-up purchaser

Court Administration, Fort Lauderdale, FL July 2004 - November 2004

Court Interpreter

. Interpreted and translated oral and written statements from English-

French for all court proceedings

Broward County Clerk of the Court, Fort Lauderdale, FL March 2002 - July

2004

Court Specialist

. Responsible to set trials, hearings, and arraignment dates

. Prepared and distributed notices and subpoenas to the appropriate

parties

. Responded to various inquiries from the general public, legal community,

interacting agencies, and personnel from al operations within the

Clerk's office

Computer Skills

. Proficient in Microsoft Office Suite: Words, Excel, PowerPoint, Outlook,

MS Access, SQL

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