Health Insurance Quality
Resume:
Main
Prakash Nagar,
Bangalore.
OBJECTIVE
To work in a progressive and conducive environment that gives an
opportunity to bring out the best in me, that contributes to the
organization. I am looking for a position where my skills in
leadership and customer care skill in IT enabled sector will be fully
utilized.
EDUCATIONAL QUALIFICATION
Exam Passed School/College Board/University Year Of Passing
B.A MAHARANIS COLLEGE BANGALORE UNIVERSITY 2004
WORK EXPERIENCE
May 2007- March 20012
Have 4.5 years of experience as an
Senior Claim Processing in Health Insurance Project
at HGSL, a premier Business Process
Outsourcing
Company in India, Bangalore.
. 2004-2006
Telecaller at Honeywell Ltd. Bangalore.
2006- 2007
Office Assistant at Flowwell Pumps & meters.
Bangalore.
RESPONSIBILITIES HANDELED TILL DATE:-
> Analyzing, examining and resolving US Health Insurance claims related
to Health Maintenance Organization (HMO).
> Generating various quality and production reports for the team.
> Analyzing Individual quality and production trend.
> Assisting team members to achieve production and quality target.
> Interacting with client on process related issues.
> Meet all targets that are assigned in accordance with SLAs
productivity, turn-around-time and accuracy.
> Taken COB training for new batch.
> Releasing high dollar claim with accuracy
> Reaching individual production target with utmost accuracy
> Meeting the requisite quality parameters
> Updating myself and team member on the new updates received frequently
regarding claim processing
> Assisting trainees in mentor,
> Take necessary steps to exceed the requisite Team Quality parameter.
> Clearing up aged claims from pend list.
> Handling all stateside files and completes them before TAT.
> Won many Top Gun awards for the best Quality Production.
SOFTWARE PROFICIENCY
Operating System : Windows XP/NT
Package : MS-Office (Word, Excel, PowerPoint)
PERSONAL DETAILS
Father's Name : Sri Narayanappa
Date of Birth : 22nd May, 1983
Marital Status : Married
Sex : Female
Mobile Number : +91-814*******
E-mail id : *********.**@**********.***
Linguistic Proficiency : English, Telegu, Tamil, Kannada & Hindi
Place:
Date:
(Poornima N)
Contact this candidate