Customer Service Representative

*** * * * * N O R M D E E R F I E L D B E AC H, F L 3 3 4 4 2

( 95 4) 6 4 8 769 3 • JPR I VI 82 @ GMAI L .C OM

JENNIFER PRIVITERA

OBJECTIVE

To work for a company that will utilize my skills while providing a platform

for advancement

WORK OF EXPERIENCE

November 2011 November 2012 Smart Style The Villages,FL

Hair Stylist/Receptionist

Responsible for cutting and styling hair

Used hair colors and other techniques to set the hair styles according to

the customers demand

Answer the queries of the customers over the phone and in the shop

Assisted with selling and restocking retail

scheduling appointments

Counting, making change, and closing out the drawer at night.

June 2005 November 2009 Best Buy Plantation, FL

Customer Service Representative

Researched and retrieved inventory for customer purchase

Directly responsible for returns and exchanges

Assisted customers with reward programs

Researched customer purchases

Responsible for cash handling

July 2004 March 2005 Convergys Tamarac, FL

Customer Service Representative

Directly responsible for trouble shooting wireless phone dilemmas

Assisted customers in adjusting billing concerns

Responsible for initializing wireless phone services

Designating employees to inbound calls

March 2002 November 2004 Michael’s Plantation, FL

Front End Supervisor

Directly responsible for supervising cashiers

Maintained inventory

Assisted customers with returns and exchanges

Responsible for cash handling

EDUCATION

August 1997 June 2000 Piper High School

Sunrise, FL

High School Diploma

May 2010 February2011 Empire Beauty School

Lauderhill,FL

Cosmetology Diploma

Licensed Cosmetologist

TECHNOLOGY

Microsoft Word

Microsoft Excel

Windows ME, 2000, XP, Vista

Adobe Photoshop

Proficient typing skills, 40 wpm

Excellent spelling and grammar skills

Core Competencies

Communication skills

Attention to detail

Problem-solving

Adaptability

Contact this candidate