Customer Service Manager

Linda Hull

North Lauderdale, FL

*****.****@*****.*** - 760-***-****

Work Experience

Concierge Services Care Coordinator

Bon Secours Charity Hospital - Port Jervis, NY

July 2012 to October 2012

Working in a call center environment responsible for scheduling outpatient diagnostic servies including

but not limited to MRI, CT, CTA, US, FLURO, INFUSION THERAPY, MAMMOGRAM, AND DEXA SCAN.

This position unfortunately resulted in a lay off.

Radiology Registrar

Catskill Regional Medical Center - Harris, NY

July 2008 to August 2012

I was responsible for exam scheduling, coding and verifying demographics to assure proper care for

the patients as well as for billing. I am versatile and able to register in all ancillary areas of the hospital

including Outpatient, Admitting, ED, Radiology and Laboratory. I am well versed in prep for MRI, CT,

CTA, US, FLURO, NUCLEAR MED, XRAY including ICD9 coding and CPT coding. I am current with

Medicare, Medicaid and all Commercial Carriers regarding pre cert and necessity standard. I am able

to coordinate with all areas associated with the non-clinical care of the patient. I have experience with

a myriad of software programs as well as EMR programs.

Certified Tax Preparer

Jackson Hewitt Tax Services - Monticello, NY

December 2007 to April 2008

Prepared and e-filed individual and business tax returns for the tax season.

Store Manager

Millie's Sundries of Key West - Key West, FL

September 2005 to October 2007

Oversaw all aspects of this unique retail operation serving international and domestic travelers including

sales, inventory control, merchandising, routing and above all, customer satisfaction. Additional duties

included general administration, staffing and training, fiscal responsibilities and marketing activities.

Account Manager/Team Leader

The Kerry Collection, Inc - Carlsbad, CA

July 1997 to April 2005

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Professionally serviced major accounts with emphasis on creating new business nationwide in the church

accessories marketplace. This was done soley via phone and computer.

Education

Extensive course training in medical terminology/compliance, sales, marketing and accounting

in Business

De Anza College - Santa Clara, CA

1975 to 1976

Computer Programming

West Valley College - San Jose, CA

1974 to 1975

Skills

Highly computer literate. Adept troubleshooter and effective communicator. Excellent interpersonal skills.

Reliable and capable under pressure.

Additional Information

I am pursuing a full time position that will provide me opportunities to apply my skills and interests

while allowing me to utilize my knowledge and experience in customer service, accounting, planning,

organizing and following up multi-faceted complex activities.

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