Manager Customer Service

JOHN SHERMAN

**** ****** **. * ****** Beach, FL *3445 Phone: 561-***-**** ************@*******.***

PURCHASING SPECIALIST

Innovative and effective buying specialist with 25 years of experience in purchasing foods for grocers,

markets, and restaurants seeks a new role as a purchasing specialist, helping him fully utilize a focused set

of purchasing skills.

COST CONTROL: Effective at managing invoices and pricing to ensure that the budget parameters are

carefully followed, while also checking to ensure products are properly stored and ordered to ensure the

least amount of waste.

INTERDEPARTMENTAL COORDINATION: I’ve worked closely with other organizational departments to

coordinate orders and ensure that team members understand how to properly store orders to maximize

freshness.

VENDOR SOURCING EXPERTISE: At Bread of Life Market, successful sourcing of new vendors resulted

in an $8,000 annual savings. Successful sourcing of vendors resulted in a $12,000 annual savings at Boca

Raton Resort & Club. At Servolift, I initiated tracking and sourcing of vendors, resulting in a $10,000 annual

savings. Successful sourcing of new vendors at the Ritz Carlton Hotel resulted in a $15,000 annual savings.

AREAS OF EXPERTISE

Client Satisfaction Vendor Sourcing Inventory Control

Food Cost Margins Price Negotiation Team Training

Administrative Skills Purchasing Level Management Budget Balancing

Vendor Relationships Invoicing & Paperwork Buying & Purchasing

PROFESSIONAL EXPERIENCE

WHOLEFOODS MARKET, Boca Raton, FL. 9/06 12/11

Buying Specialist/Manager

Purchased Food & Beverage for the Prepared Foods Department as well as reconciling and balancing the

budget each fiscal 4 week period. Handled all of the invoices to ensure correct pricing and correcting any

invoicing issues in a timely manner while managing a staff of storeroom personnel. Adhered to all the regional

requirements of purchasing all natural and organic food products. Maintained the proper storage and on hand

inventory, achieving the proper food cost margins. Initiated the proper purchasing levels during a multi million

dollar expansion of the store.

SILVER SAC CATERING, Boca Raton, FL. 1/01 8/06

Catering Coordinator/Purchasing Specialist

Purchased all of the Food & Beverage for premier caterer hosting upscale events while ensuring the highest

levels of service are achieved. Involved in coordinating all aspects of the catering function, ensuring 100% guest

satisfaction including consistent savings of 25% yearly.

BREAD OF LIFE MARKET, Coral Springs, FL. 1/99 12/00

Receiving Manager

Purchased Food & Beverage for the store adhering to the strict food requirements of the organization.

Successful sourcing of new vendors resulted in an $8,000 annual savings. Responsible for the receiving off all

of the items, while making sure the pricing and quality were always in the best interest of the organization.

Streamlined and expedited the processing off all invoicing and paperwork to the Accounting Department in a

timely manner. Initiated a new vendor delivery schedule resulting in a 25% increase of work efficiency.

BOCA RATON RESORT & CLUB, Boca Raton, FL. 5/97 12/98

Purchasing Specialist

Purchased Food & Beverage for eighteen hotel outlets and three country clubs meeting forecasting and

budgeted needs. Successful sourcing of vendors resulted in a $12,000 annual savings. Worked closely with all

the Executive Chefs gaining full product knowledge to ensure complete guest/client satisfaction.

SERVOLIFT EASTERN CORPORATION, Boston, MA. 8/95 3/97

Purchasing Agent/Inventory Manager

Purchased parts and components within budget constraints, maintaining effective inventory control. Initiated

tracking and sourcing of vendors, resulting in a $10,000 annual savings. Negotiated most favorable pricing and

developed mutually beneficial relationships between vendors and clients. Worked closely with the Accounting

Department, handling any invoices/ price discrepancy issues.

HOSPITALITY SERVICES GROUP, INC., Boston, MA. 5/93 7/95

Purchasing Agent/Customer Service

Purchased food and smallware equipment for our restaurant client base. Initiated faxing schedules to

client/vendors, resulting in a 20% savings on operating expenses. Organized a computer database to obtain

product information faster and more accurately and increase efficiency. Negotiated most favorable contract

pricing with vendors.

RITZ CARLTON HOTEL, Boston, MA. 3/89 5/93

Purchasing Agent

Purchased Food & Beverage for the hotel including 2 cafes and a fine dining venue. Successful sourcing of new

vendors resulted in a $15,000 annual savings. Designed and installed new storage bins in the wine cellar

increasing efficiency and productivity. Successfully forecasted purchasing needs with each individual

Department Chef while maintaining effective inventory control.

EDUCATION

BACHELOR OF SCIENCE, Hospitality Management, Johnson & Wales University, Providence, RI 1985

ASSOCIATES OF SCIENCE, Hotel Restaurant Management, Johnson & Wales University, Providence, RI

1987

CULINARY ARTS CERTIFICATE, New York Institute of Technology, Commack, NY 1983

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