Customer Service Representative
Resume:
Roberta Caley
*** ****** **** ** * Unit # **
Marlborough, MA 01752
Phone: 508-***-****
Email: *****.*******@*****.***
OBJECTIVE: To obtain a challenging and rewarding career.
ACCOMPLISHMENTS/SKILLS
Office/Administration including expense reports, scheduling meetings, travel
arrangements, delegating responsibilities, time management, keeping multiple
calendars, meeting minutes, presentations, catering arrangements, producing
reports, answering multiline telephone, data entry, daily paperwork/order entry,
O&M Manuals, typing, faxing, use of a mail machine, filing, distribution of
documents
Customer Service including greeting customers, resolving customer
complications, correspondence, explaining various aspects of mortgages including
escrow analyses, issuing return authorization numbers, shopping assistance,
operating a cash register, handling cash, and making change
Documentation Management/Compliance including creating filing system, ISO
implementation, documentation control, internal quality auditing including
scheduling, tracking, knowledge of FNMA/Freddie Mac standards, RESPA laws,
managing credit disputes through eoscar, loan boarding and loan modification
administration.
Accounting/Finance including posting payments, fees, reversing fees, processing
pay offs, producing, reading and analyzing reports including escrow analysis using
FiServ. Completed course in accounting including knowledge of general ledger and
ledger, accounts payable, accounts receivable, automated accounting, reconciling
bank statements, income statements and balance sheets, financial statements,
payroll, payroll register, taxes including withholding allowance and payroll taxes,
data entry using Microsoft Excel
Software FiServ, Outlook, Word, Excel, Power Point, Publisher, Paint, Adobe, Visual
Basic (Visio), SourceSafe NT, Goldmine, Maximizer, BRM, and use of AutoCad to
update drawings and maintenance of Cad files.
EXPERIENCE
10/12- Bose thru Randstad Onsite
11/12 Temporary Seasonal Sales Solutions Team
10/10- Graystone Solutions Wayland, MA
10/12 Customer Service Representative/Escrow Administration
09/10- Fluff n’ Fold Framingham, MA
10/10 Laundry Attendant
02/06- Atlas Watersystems, Inc Waltham, MA
08/10 Administrator of High Purity/Special Applications/Notary Public
07/05 - Intel Corp (Cadd Lab), Hudson, MA
02/06 Documentation Control/Notary Public
5-04 Lukowiak and Associates, P.C., Framingham, MA
07/05 Paralegal/Notary Public
12/2003- 17 Summer Street Restaurant/Maynard Publick House, Maynard, MA
07/05 Hostess/Waitress
6/2001 - QuadTech, Inc., Maynard, MA
3/2004 Documentation Control / Customer Service Representative /
Receiving / Final Inspection
EDUCATION
Middlesex Community College
Undergraduate – Liberal Arts w/ Psychology Concentration
Continuing Education
Certificate from Rockhurst University Continuing Education Center
- Secrets of Successful Technical Writing
Certificate from Padgett Thompson
- Handling People with Diplomacy and Tact
Certificate from Padgett Thompson
- How to Get More Organized
Certificate from Rockhurst University Continuing Education Center
- Business Writing & Grammar Skills
Certificate from International Association for Continuing Education & Training
- Basic Skills Used in Auditing
Certificate from The American Society for Quality, Hartford
Section
- ISO Simplified Documentation Seminar
Certificate from Rockhurst University Continuing Education Center
- Strengthening Your People Skills in the Workplace
Certificate from California ISO 9000 Consulting
- ISO 9001:2000 Auditor Training
REFERENCES
Mr. Anthony Kritikos Mr. Martin Fischer
Fluff n’ Fold Atlas Watersystems, Inc
Mr. Michael McGuire
Graystone Solutions
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