Customer Service Quality
Resume:
Danielle Ferraro
**** *. ****** *** ****** Unit
Chicago IL 60647
Qualifications Summary
Nursing Support Personnel with broad-based experience in a fast-paced work
environment gained through positions held in a health care setting.
Excellent organizational, support, technical, multi-tasking, and personal
skills acquired through hospital experience. Trustworthy, dependable,
cooperative, and am committed to quality customer service. Dedicated and
confident in interaction with individuals at all levels. Resourceful and
detail-orientated with projects and have excellent time-management skills.
Recognized as a patient advocate and an excellent care provider.
Competencies include:
. Customer Service & Patient Satisfaction
. Word Processing & Typing
. Problem Solving
. Office Operations & Equipment
. Cerner Software
. CPR certified
Professional Experience
Memorial Hospital, South Bend, Indiana
Intermediate Care Center - Patient Care Assistant (May 2007- March 2012)
Promote health and support patients and families in coping and with
illnesses. Provide quality care for clients with renal failure, chronic
heart failure, motor vehicle accidents, COPD, overdoses, massive trauma,
and respiratory failure. Skilled in bedside care, 12-lead EKG, blood sugar
monitoring, Foley catheter placement, and sterile dressing technique.
Exhibit motivation and dedication to providing the highest quality care for
each individual patient.
Education
Purdue University, West Lafayette, Indiana (August 2005- May 2007)
Concentration in Interior Design
Indiana University of South Bend, Indiana (August 2007-May 2009)
Concentration in Business and Economics
ITT-Technical Institute, South Bend, Indiana (December 2009- March 2012)
Concentration in Nursing- Graduated with a cumulative GPA of 3.0
Community Involvement
I am highly committed to community service. I am doing work for the Cystic
Fibrosis foundation and also the Susan G. Komen foundation. I have also
done extensive community service with a local food pantry. I also have been
involved in Habitat for Humanity.
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