Customer Service High School
Resume:
AHMED ABDELGADIR
*************@*****.*** Home: (508)
Worcester, MA 01603
Cell:
(508) 615- 5378
EDUCATION
College of the Holy Cross, Worcester, MA
May 2010 Bachelor of Arts, Political Science Major and Africana
Studies Concentration
Martin Luther King Jr. Scholar
GPA: 3.39
University Park Campus School, Worcester, MA
June 2006
. Graduated 10th in class of 30: 3.7 GPA on 4.0 Scale
. 2011 Alumni Award
EMPLOYMENT EXPERIENCE
Disability Benefits Specialist, Unum, Worcester, MA
December 2010- January 2012
. Developed an understanding of the applicable contract/policy
definitions of disability and relevant provisions, clauses, exclusion,
riders and waivers as well as statutory requirements
. Consul with medical, vocational, and legal resources to evaluate
documents and records
. Perform basic medical and technical claims skills and developed an
understanding of claim practices and procedures
. Perform timely and accurate adjudication of assigned claims
. Provide excellent customer service in accordance with organizational
service standards
Career Resource Specialist, Work opportunities Unlimited, Worcester, MA
September 2010-December 2010
. Assisted clients in finding and maintaining meaningful employment
consistent with their goals
. Followed internal protocols for delivering services
. Prepared and maintained written and online case files, records,
reports, and forms accurately and completely
. Performed business development activities to identify appropriate job
matches
INTERNSHIP EXPERIENCE
Counselor, Bruce Wells Scholars Upward Bound Program, Worcester, MA
Summers 2008, 2009
. Teaching Assistant in science classes for high school sophomores,
juniors, and seniors
. Provided full-time supervision and support to 50 high school students
. Developed curriculum for and taught a class on current events
. Worked closely with peers in a teamwork environment to plan programs
. Accompanied students to activities and assisted with daily living
needs
Refugee & Immigrant Assistance Center, Worcester, MA
Spring 2009
. Assisted immigrants and refugees with resettlement needs such as
housing, employment, furniture and clothing
. Supervised immigrants and refugees through process of obtaining legal
immigration documents
CAMPUS ACTIVITIES & VOLUNTEER EXPERIENCE
Holy Cross Club Soccer
Fall 2006- Spring 2010
. Devoted approximately 6 hours per week to practice, training, and game
competition
. Demonstrated leadership, teamwork, motivation, and time management
skills
SAT Preparatory Coach, Let's Get Ready
Fall 2009
. Taught SAT preparatory math class to high school students
Publicist, Caribbean & African Student Assemblage
Fall 2007-Spring 2009
. Developed and devised publicity schemes for programs and events
. Worked closely with peers in a teamwork environment to plan and
coordinate events
Coordinator/Volunteer, Main South Trash Action Group, Worcester, MA
Spring 2007, 2008
. Recruited volunteers from within the Main South neighborhood for
cleanup and bulk waste removal campaign
Volunteer, Earth Day Cleanup, Main South, Worcester, MA
Spring 2006, 2007, 2008, 2009
Head Coach, South High Boys Soccer, Worcester MA
Fall 2010- Present
SKILLS
Computer & Language: Working knowledge of MS Word, Excel, PowerPoint;
Fluent in Arabic
Other: American Red Cross certified in CPR and First Aid
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