Manager Management
Resume:
Kelley Ross
**** *. ******** ***, ***. B***
Metairie, LA 70001
248-***-**** (cell)
ab814n@r.postjobfree.com
EDUCATION
Academic Eastern Michigan University 1988
B.S. Computer Aided Design Technology
Security Top Secret Clearance
Clearances Department of Homeland Security (EOD)
TECHNICAL EXPERTISE
Software IBM Tivoli UNIX
VMware 4.1/5.0 Sun Solaris
Windows XP/Windows 7 Linux
Symantec Altiris Windows 2000/2003 Server
IBM AIX NetAPP OnCommand System
Remedy Helpdesk Software Manager, Unified Manager,
OnCommand Insight
Certifications ITIL Foundation Tivoli Certified Consultant
Certificate in IT Service Security+ certification
Management v3 NetApp Certified Implementation
NetApp Certified Data Engineer (NCIE-SAN)
Management Administrator
(NCDA)
Microsoft Certified
Professional (MCP)
EMPLOYMENT HISTORY
Kforce (Federal Contractor to Department of Homeland Security) 8/12 -
Present
SAN Administrator
08/2012 - Present
. SAN Administrator performing engineering and supporting of enterprise
level NetAPP SAN Storage in Vmware/UNIX/Linux/Windows environment.
. Providing technical support and enterprise SAN and storage solutions.
. Resolving backup and SAN related problems by gathering diagnostic
information for submission to vendor support team.
. Applying and testing fixes, and performing corrective maintenance
. Supporting software upgrades
. Performing daily SAN and backup related tasks such as storage
provisioning and adding new systems to storage and backup solutions.
. Operational support for NetApp FAS3240/FAS3270/FAS6280 in High
Availability (HA) configurations.
. Use NetAPP OnCommand Management tools System Manager, Unified Manager
and Insight.
. Installing, configuring, and maintaining NetApp filers, to include:
creating vFilers, Flex Volumes, and Qtrees; configuring SNAPshots at
the volume level; and creating and managing NFS Mounts and CIFS
Shares
Eyaktek, Inc. (Federal Contractor to the U.S. Army in Afghanistan)
Virtualization Implementation Engineer
05/2011- 02/2012
. Installation and configuration NetApp FAS3240/FAS3270 in High
Availability (HA) configuration.
. Installation and configuration of NetApp DS4243/DS2240 SATA and SAS
shelves.
. Data ONTAP 8 mode, SP and motherboard firmware upgrades on
FAS3240/FAS3270 controllers.
. Install and configure Cisco Nexus 5020 Switch.
. Install and configure Cisco Nexus 2224 Fabric Extender
. Configure Aggregate, Volumes, LUNs and Initiator Groups on NetApp
controllers.
. Configure NetApp for iSCSI and NFS protocols .
. Build and configure VMware ESXi 4/5.
. Build clusters with vCenter.
. Create VMs.
. Configuring HA, vMotion, vSwitches.
. Install and configure DELL PowerEdge R710 and R910 rack mounted
servers.
. CAT and Fiber network cabling.
XO TECH (Federal Contractor to the U.S. Army in Iraq)
2/11 - 5/11
Information Technology Management Support
. HP SAN/NAS Storage Administration.
. Installation and configuration of HP Storage.
. Installation and configuration of HP Blade Servers.
. System Administration of Sun Solaris Unix and Windows based Servers
in SIPRNET and NIPR environment.
. VMware 4 administration.
. Build and configure Vmware ESX 4.
. Deployment of new software, updates, IAVA's and patches to Windows XP
desktops and Windows 2000/2003 Servers using Symatec Altiris
. Deployment and imaging of Windows XP Desktops using Symantec Altiris.
. CAT and Fiber Network cabling.
SAIC, CSC (Federal Contractor to the U.S. Navy)
12/07 - 12/10
Senior System Administrator
12/07 - 12/10
. Backup and Restoration of file systems using IBM Tivoli Storage
Manager.
. System administration of UNIX, IBM AIX, Sun Solaris, LINUX and Windows
based operating systems.
. System Administration of Window 2000 Advanced Server and CITRIX
Metaframe.
. Installation and configuration of IBM Tivoli Enterprise Management
applications:
. Network Administration duties: Push new software, updates, IAVA's and
patches using Enterprise Management software to Windows XP desktops
and Windows 2000/2003 Servers.
. Oracle database installation and configuration.
. Drawing Network and System Diagrams using Visio and AutoCAD.
. Developed technical documentation which included installation guides,
SOP's and technical guides.
. Manage IDS system and using RealSecure for Nokia.
. Manage Firewall using CheckPoint software.
. Developed technical documentation which included users' guide,
installation guides, SOP's and technical guides.
. Submit trouble tickets using Remedy Service Desk Software.
. End user training.
. ProActiveNet and Tripwire.
U.S. Customs- Springfield, VA
01/07 - 12/07
Automation Technologies Inc.
Configuration Management / Information Assurance
. IBM Tivoli Monitoring 6.1 Installations, Configuration and
Administration.
. Deployment of monitoring and Event management solutions to internal
customers.
. Created network drawing of Enterprise System Management using Visio and
AutoCAD. Developed technical documentation which included installation
guides, SOP's and technical guides.
. TEMS/TEPS configuration, tuning, agent configurations, situation
configuration, data collection)
. Infrastructure support for ITM environment, enhancements to current
solutions
. Provide technical consulting for other technical support analysts.
. Research, plan and implement solutions to improve ITM 6.1 infrastructure
performance and availability.
. Infrastructure Specialist supports the assessment, design and hands-on
implementation of monitoring and event management solutions using
primarily IBM products, and consulting on their use to support event,
availability, incident, performance, and problem management processes.
U.S. Treasury Department - Washington D.C.
Insight Global, Inc.
04/06-06/07
Configuration Manager/Information Assurance
. Tivoli Framework support for 2500 workstations and servers.
. Support for the following Tivoli products: IBM Tivoli Configuration
Manager 4.2.3, IBM ITM and Tivoli TEC
. Tivoli Administration duties: Tivoli Endpoint Management, Gateway
support, creating endpoint login scripts, maintenance and
troubleshooting of IBM Tivoli Applications.
. Documentation of Enterprise System Management environment using Visio
and AutoCAD. Developed technical documentation which included
installation guides, application guides, SOP's and technical guides,
technical presentations.
McKesson Corporation - Alpharetta, GA
System Administrator/Configuration Management
10/03-04/06
. Tivoli Administrator for environment that consisted of 2000 servers
and 10,000 desktops.
. Installation and support for Enterprise System Management tools.
These tools consisted of Tivoli Framework, Tivoli TEC, Tivoli
Configuration Manager 4.3, ProActiveNet and Tripwire.
. First level support for all Enterprise Management tools.
. Submit trouble tickets using Remedy Service Desk Software.
Federal Aviation Association - Hampton, GA
Digicon Corporation -Configuration Management/System Administrator
06/02-08/03
. Tivoli Administrator for Federal Aviation Administration.
. Administration of a large and complex Tivoli TME 10 (including
NetView) and Peregrine Service Center systems/network management
environment.
. Backup and Restoration of file systems using Tivoli Storage Manager.
. Manage IDS system and using RealSecure for Nokia.
. Manage Firewall using CheckPoint software.
. Day-to-day administration, management, support troubleshooting,
problem diagnosis and resolution activities associated with this
environment.
. User administration and account management, system back-up and
retrieval, system performance monitoring and fine tuning, and system
problem diagnosis and resolution.
. Documentation of Enterprise System Management using Visio and AutoCAD.
Developed technical documentation which included users' guide,
installation guides, SOP's and technical guides.
Computer Task Group - Tuscon, AZ
System Administrator / Information Assurance
03/02-6/02
. Tivoli Administrator for a large IBM Global Services customer.
. Monitors over 3500 servers using Tivoli. The servers consist of
HP/UX, Windows NT/2000, Sun Solaris, AIX 4.x, Windows 2000 Advanced
Server with CITRIX Metaframe.
. Installation and configuration of Tivoli Enterprise Management
Applications: Framework, Distributed Monitoring, Tivoli Configuration
Manager, Remote Control.
. Tivoli Administration duties: adding users, creating custom monitors,
maintenance and troubleshooting of Tivoli servers and endpoints.
. System Administration of IBM AIX Servers.
. Backup and Restoration of file systems using Tivoli Storage Manager.
. Submit trouble tickets using Magic Service Desk Software.
ACT 1 Technical 2001-
2002
Tivoli Administrator
2001-2002
. Installation and configuration of Tivoli Enterprise Management
Applications: Framework, Distributed Monitoring, Tivoli Configuration
Manager, Tivoli Enterprise Console, Tivoli UM Plus Module.
. Monitors over 100 servers using Tivoli System Management products.
The servers consist of Windows NT/2000, Sun Solaris, AIX 4.x, Windows
2000 Advanced Server with CITRIX Metaframe.
. Installation and configuration of Tivoli rule base using IBM Global
Services Tool Kit.
. Tivoli Administration duties: adding users, creating custom monitors,
maintenance and troubleshooting of Tivoli servers and endpoints.
. Installation and configuration of Tivoli Netview.
. Installation of Tivoli Storage Manager 4.2
. Documentation of Enterprise System Management using Visio and AutoCAD.
Developed technical documentation which included installation guides,
SOP's and technical guides.
. Backup and restoration of file systems using Tivoli Storage Manager.
. System Administration of IBM AIX and Windows NT Servers.
IBM Corporation
Consultant
1998-2000
. Installation and configuriation of Tivoli Storage Manager.
. IBM AIX and Sun Solaris Unix System Administration.
. Windows NT Server Administration.
. Perl and Unix shell scripting.
. Oracle Database installation and configuration.
. Desktop support of Windows 95 and Windows NT 4.0.
. Installation and configuration of IBM's Tivoli Enterprise System
Management Software to large enterprise customers.
. Developed Operations and Installation guides for customers.
CACI, BOEING, Lockheed, Perot
System Administrator
1995-1998
. Installation and configuration SCO UNIX Servers.
. Sun Solaris administration.
. Duties included deployment of Windows NT 4.0 desktops, Windows NT
Servers 4.0, Microsoft Office 95, Microsoft SNA and Oracle.
. System Administration of Novell NetWare Servers.
. System administration of Microsoft SMS 1.2
. Installation and configuration of Microsoft (MS) SQL Server
Contact this candidate