Project Manager Management

CHRISTOPHER D. HOLSTEIN

*** ****** ******, ******** ** Hudson, New York 12520

914-***-**** ( *******@***.***

SERVICE DELIVERY MANAGEMENT

PROJECT / PROGRAM / SR. MANAGEMENT

Certified Project Management professional with experience leading complex,

large, global teams and budgets up to $45M. Exceptional resource leader

with demonstrated abilities to assess and quickly turn around struggling

organizations while executing optimal solutions for complicated business

problems. Keen ability to create a compelling vision and energize cross-

functional teams to work towards that vision. Adept at distilling

complicated issues into understandable concepts for a wide variety of

audiences. Versatile background includes employee development, personnel

management and program/policy development. Member of Project Management

Institute.

. Expert at strategic organizational planning, optimization and

restructuring of 1000+ member organizations.

. Proven ability to manage the complex relationship between delivery,

business and consumer groups in order to ensure the highest levels of

client satisfaction.

Core Competencies:

Cross Functional Business Analysis ( Budgets/Financials ( HR Functions (

P&L Accountability

Change Management ( Team Integration ( Software Development ( Project

Management Methodology

Call Center Management ( Training/Coaching ( Client/Account Management (

Performance Management

Negotiation ( Gap Analysis ( Presentations ( Quality Management (

Continuous Improvement ( Globalization

PROFESSIONAL EXPERIENCE

IBM CORPORATION, Various Locations ( 1982 - Present

Global Technology Services, Systems Management Integration Service Line

Leader (2012)

Establishedthe strategy, direction, governance process, management system,

communication plan and business results of our product line which provides

I/T systems management integration tools in support of IBM as well as

commercial clients. These tools allowed businesses to run more smoothly

and efficiently producing their products and was supported by over 1,500

world wide professionals in a matrixed management organization utilizing

PMI project management delivery standards.

Division Globalization Optimization Leader, Global Technology Services

Division (2011)

Responsible for establishing PMI based world wide business project plans

successfully outsourcing 750 world wide Business Operations staff positions

to low cost countries resulting in significantly improved financial

efficiencies

Division Virtualization Transformation Leader, Integrated Technology

Division (2009-2010)

Responsible for establishing and leading a worldwide strategy for the

deployment of industry leading VMWare software across IBM's 4 product

divison datacenters utilizing a matrixed management model. This software

maximizes infrastructure utilization resulting in reduced datacenter space,

cooling and power providing exponentially greater infrastructure efficiency

as well as preventing additional datacenter growth and expense. We achieved

savings. of nearly $300M.

Delivery Project Executive, Global Application Management Delivery Services

(2009)

Responsible for successful planning and execution of worldwide migration

and outsourcing of 300 I/T personnel supporting two IBM divisons to provide

equivalent support from the countries of India, China, Argentina, Brazil

and Philippines. Successfully achieved steady state support with no

business impact.

Sr. Professional Development Manager, Global Application Management

Delivery Services (2007-2008)

Support IBM's worldwide client relationship management application

portfolio (CRM). Managed a team of 140 IT specialists, architects, and

project managers. Directed recruiting, employee development, performance

and compensation planning as well as implemented strategic personnel

development and education programs

Sr. Business Area Manager, Field Management Systems (2006-2007)

Managed IBM's world wide Incentives and Commission program for our world

wide marketing and sales force. Oversaw a 266 member global team with

$30M/per year application portfolio for all hardware, software and service

sales. Enforced strict software development procedures, audit compliance,

readiness and continuous improvement procedures. Spearheaded large global

teams in the US, Latin America, Canada, Mexico, Germany, India and China.

Business Area Manager, Integrated Supply Chain Planning & Collaboration

Systems (2001-2006)

Managed a 100 member team and $15M/per year portfolio. Provided supply

chain optimization and strategic business planning resulting in overall

demand efficiency conditioning.

. Promoted to positions with increasing responsibility due to superior

performance throughout career at IBM.

. Developed business improvements and worldwide deployment strategies.

. Recognized with IBM Global Services Leadership and Service Excellence

Awards.

. Created and implemented the first streamlined Financial Management

System called the "Financial MegaCenter" which replaced several

disparate systems into a one-stop project financial tracking interface.

. Delivered all projects with 96% client satisfaction rating.

Business Area Manager, Lucent Technology Consumer Products (1999-2000)

Served as primary point of Management contact in support of Lucent

Technology's Consumer Products (LTCP) account located in Dallas, Texas.

Directed a team of 32 employees and $3.5M/year application portfolio for

applications such as customer account management, business process

optimization and continuous improvement of leased telephone equipment.

Areas included an application help desk, web and various mission critical

mainframe and client server applications.

. Exceeded all contract metrics, increased customer satisfaction index

from 80% to 93% in 9 months.

. Increased revenue, saved account from closure by implementing process

improvements and focused client service.

Resource Development Manager, Global Application Delivery (1999)

Drove development and coordination of human resources activities such as

hiring, resource planning and performance management, in support of IBM's

internal and commercial e-business growth initiatives. Developed management

plans and presentations for other areas of IBM e-business.

. Conducted business process analysis, developed new strategies for

growth.

. Planned and coordinated model development and educational resources for

e-business.

Project Manager, Global Applications Delivery (1997-1999)

Planned and executed a large scale re-write of an Electronic Data

Interchange product and invoicing tool in support of IBM's US Government

contracts with US and Indian development and operational support teams.

Transitioned applications development, HR staffing, end to end

implementation management to IBM's World Wide Solution Design & Delivery

Methodology. Improved client satisfaction baseline from 50% to 100% by the

end of the project. Tracked all project metrics and financials for $1.4M

budget.

Project Manager, Global Applications Delivery, Southbury, Connecticut (1995-

1997)

Assembled and guided a team of 9 multi-project US and Indian development

and support associates, coordinating a major software and hardware

implementation. Developed statement of work (SOW), staffing plans, and end

to end solution delivery strategy. Grew account from $600K to $1.2M

through account growth and increased client satisfaction index from 50% to

99.7% through coordinating effective service delivery.

Additional experience at IBM from 1982-1995 in the areas of Computer

Operations, Help Desk, Software Consulting, Programming, Training,

Enterprise Infrastructure Architecture.and Project Management.

EDUCATION/TRAINING

Bachelor of Arts in Psychology

Mount Saint Mary College, Newburgh, New York

Project Management Institute (PMI) Certified and

IBM Executive PM Certified

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