Michael R. Allen

** ******** **.

Pomona, Ca. ***66

Phone: 909-***-****

ab811z@r.postjobfree.com

QUALIFICATIONS AND HIGHLIGHTS

. Over 10 years of experience in Customer Service.

. Calendar & Appointment Scheduling.

. Maintenance of Confidential Files.

. Consistently met project deadlines and per diem goals in various

positions.

. Proficient in Microsoft Office Suite - Word, Outlook, Excel.

RELEVANT EXPERIENCE

Allstate National Processing, Inc.

Irvine, CA

Lead Customer Service Representative April 2010 -

June 2012

. Handle inbound calls; make outbound calls- Standard minimums: 300+

outbound calls and 4 hours of talk time per 8 hours of work.

. Process requests for Payment Processing Department: Payment skips,

pushes, activations, and client account breakdowns.

. Ability to navigate and enter data in the computer in a timely and

efficient manner.

. Provide exceptional client service through positive interactions and

product knowledge with clients.

. Recommend strategies and communicate the desires of clients to

executive team by analyzing work flow, evaluating systems and

formulating plans.

. Review and analyze client accounts, advise clients on settlement

offers and proposals.

. Handle escalated client complains and suggest resolution alternatives

to ensure client retention.

Wfi, Inc. Glendora, CA

Office Coordinator April 2009 -

August 2009

. Communicated with insurance companies to verify correct application

information.

. Internet research to locate family practice doctors and physicians all

over America.

. Sorted medical records to be scanned into our paperless system as a

PDF file.

. Organized client application along with patient authorizations.

. Facilitated daily office operations.

Ronsin Photocopy Walnut, CA

Client Services Representative January 2008 -

February 2009

. Communicated with paralegals and attorneys to ensure document

accuracy.

. Appointment and books management.

. Managed confidential legal documents for several cooperating firms.

. Document depositions and strict record-keeping.

EDUCATION

University of Phoenix October 2012- Present

Bachelor of Science in Human Resources Management

SANTA ANA COLLEGE August 2011- June 2012

Obtaining AS in ABA approved Paralegal Studies.

References available upon request.

Contact this candidate