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Customer Service Manager

Location:
Upper Sandusky, OH, 43351
Posted:
January 04, 2013

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Resume:

Scott A. Ekleberry

*** ***** *** ******

Upper Sandusky, OH 43351

ab8116@r.postjobfree.com

(Cell) 419-***-**** (Fax) 419-***-****

Summary of Qualifications

• Proficient/competent working and troubleshooting in ISO9000/QS9000 environments

• Demonstrated leadership and communication skills in team environments

• Experience with Lean and Continuous Improvement initiatives

• Tier 1, high-volume automotive supplier experience

• Meet schedules in “zero-defects” environment

• Experience with purchasing and ordering

• Solid MRP, ERP, and SPC experience

• 5S, 8D, and Six Sigma experience

• Very Proficient in Microsoft Office

Professional Experience

It's About Time! Watch Repair

Upper Sandusky, Ohio 2012

Owner

Part-time service-based watch repair/restoration business for the niche market of antique timepieces. Created

business to satisfy life-long passion to master the skills needed to work on period timepieces as well as

supplement income for tuition. Business website: http://www.itsabouttimeonline.com

Hyundai Ideal Electric Company

Mansfield, Ohio 2012

Production Supervisor

Supervise hourly associates in production duties for an international supplier of hydroelectric generators and

large motors. Coordinate and schedule production by need and demand, schedule vacation, participate in

production scheduling, and disciplinary duties in a union environment. Recommendation letter available.

• Led a project to index and catalog punch dies (including wear and machine correlation), reducing die

location to five minutes from up to 1.5 hours; improved labor productivity and machine uptime

The Timken Company

Bucyrus, Ohio 1988 - 2009

Lead Manufacturing Associate (Production Supervision)

Supervise product flow in a high-volume continuous-line manufacturing environment for an international

manufacturer of precision bearings to major automotive manufacturers such as Toyota and Ford. Directed

production line associates daily practicing Lean Manufacturing, Continuous Improvement, and “Just-In-Time”

delivery in a non-union environment.

• Working closely with second tier manager to improve line product flow by 15% per shift

• Credited for using existing tooling that resulted in an average cost savings of $1,200 per month in tooling

costs through waste reduction and Lean purchasing

• Submitting recommendations to management for standardized tooling and work practices resulting in

reduced machine down time during changeovers and increased product through-put

• Participating in Flex Line Lean Initiative Team that resulted in 45% cost savings

Educational Highlights

Tiffin University Anticipated graduation May 2014

Tiffin, Ohio

Master of Business Administration Current GPA: 4.0

Tiffin University 2011

Tiffin, Ohio

Bachelor of Business Administration

Major: Management GPA: 4.0; graduated summa cum laude

Marion Technical College 2009

Marion, Ohio

Associate of Applied Business

Major: Management GPA: 3.95; graduated summa cum laude

Skills

Microsoft Office (Access, Excel, PowerPoint, Outlook, Project, and Word). Working knowledge of Minitab 16,

Microsoft Visio, QuickBooks, Kronos, and other programs. People skills include leadership, training,

communication, customer service, and mentoring. Precision tool, measurement, production, and quality

experience gained through twenty plus years of precision manufacturing and years of experience as a part-time

watchmaker. Familiar with gauges and measurements to five decimal places in both English and Metric systems.

In addition, have experience in standardizing work practices, Lean Manufacturing, 5S, operator balance charting,

pull systems, TPM, TPS, TQM, project management, PPAP, Statistical Process Control, training, blueprint

reading, Continuous Improvement initiatives, and change management.

Professional Affiliations

Member of ASQ (American Society for Quality)

Member of PMI (Project Management Institute)

Publications

Solid Waste Management in the 21st Century, Recycling PET Bottles and Aluminum Cans

First Edition of Volume 1 of the Proceedings of The India-USA Global Business and Networking Strategy

Conference 2010, June 11, 2010

Languages

Japanese (Elementary proficiency)

Spanish (Elementary proficiency)

German (Intermediate proficiency)

French (Elementary proficiency)

Passport

Current US passport

Professional Network

http://www.linkedin.com/in/scottekleberry

Extracurricular Activities

Member of Elk’s Lodge BPOE 83

Tiffin University Business Club President 2010-2011

Member of Phi Theta Kappa International Honor Society

KAPOW (Kids and the Power of Work) instructor 2008-2009

Avid automotive enthusiast and member of Wyandot Classics and Cruisers Car and Truck Club. Our club

organizes a large annual car/truck cruise to benefit Hospice of Wyandot County (over $206,000 raised to date).

Also designed and maintain club’s website.

April 5, 2012

To Whom It May Concern:

Due to unforeseen business circumstances, the Hyundai Ideal Electric Company recently

reduced its manufacturing workforce by 10%. Among the many fine employees who lost

their positions with us was Scott Ekleberry. He had been hired as a Production Supervisor

without a specific Department or Shift assignment. His role was to learn the other

departments operations sufficient to be able to fill in for vacation replacement and to

perform strategic assignments and continuous improvement projects as assigned and as

his capabilities were developed.

Unfortunately, our volumes have fluctuated to the point where the type of position that Scott

was hired for could no longer be sustained. Scott is well educated and applies himself

diligently to his duties. I would recommend him for any

position for which he fits your profile. If you have any

questions, please do not hesitate to contact me.

Sincerely,

Jeffrey Ames

Human Resources Manager

ab8116@r.postjobfree.com

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