Customer Service Quality Assurance

*** *. ***** ***.

Ontario, CA ***** Cell 323-***-****

ab810t@r.postjobfree.com Norma Carrion-Esquer

Summary of I am a dedicated, self motivated individual with an

Qualifications educational background and professional experience

in the substance abuse field. I have extensive

hands on experience in business administration and

general office administration, community outreach,

and health education and research. I constantly

produce results above the client or employer's

expectations. I am proficient in communication,

organization and time management skills. I have

strong multi-tasking abilities, needing little or

no supervision. I will work well both independently

and as a contributing member of the team.

Experience Feb., 2007- Aug.,2010 MELA Counseling Services

Center, Inc. Los Angeles, CA

Youth Program Supervisor

. Supervise staff of 12. Conduct employee

performance reviews. Train new employees. Assist

Program Director with agency effectiveness. Work

with a variety of programs and contracts

(perinatal, medi-cal youth & adults, GR, Drug

Court, & Daycare Habilitative).

. Work with state/county auditors in the process of

certifying satellite programs in the El Rancho

School District and L.A School District. Conduct

inner-agency audits on program files.

. Schedule trainings for staff per county

requirement. Review program billing. Review client

files and staff documentation. Verify medi-cal

eligibilities monthly. Organize fundraiser events

and handle program finances. Organize field trips

and program graduations.

April, 2004-Feb., 2007 MELA Counseling Services

Center, Inc. Los Angeles, CA

Youth Program Coordinator

. Managed a caseload of 15- 20 clients. Conducted

groups (Relapse Prevention, Anger Management, Drug

Education, Self Esteem & Life Skills).

. Organized fundraiser events and graduations.

Outreached and collaborated with agencies.

Conducted public program presentations regarding

program services.

. Verified that clients met medical necessity and

eligibility for alcohol and drug program criteria.

. Conducted quality assurance reviews on client

files.

Oct, 2000- April, 2004 MELA Counseling Services

Center Inc. Los Angeles, CA

Youth Counselor

. Facilitated groups of 4 to 10 clients on Relapse

Prevention, Drug Education, Life Skills, Anger

Management, HIV/STD Awareness, and Self Esteem.

Documented group notes daily.

. Documented crisis, treatment plans. Conducted

Intakes, Urine analysis testing w/redwood

laboratories. Outreached, worked with probation &

courts. Wrote progress reports. Attended community

meetings.

June 1997- Oct. 2000 7C Furniture Co.

Commerce, CA

Customer Service Rep.

. Call customers to sell furniture and advertise

specials.

. Invoice orders, check quantity stock, input

orders on computer.

Worked will call.

Education . 2007-present East Los Angeles College Los

Angeles, CA

Working on transfers for university.

. Certificate Chemical Dependency Counselor 2006

East Los Angeles College

. Currently registered with CAARR 2009

California Association of Recovery Resources

Internship . Angel Step Inn

Pico Rivera, CA Jan. 2005 - June 2005

Conducted Anger Management groups, Substance Abuse

groups. Worked on ASI systems. Developed individual

Treatment Plans for clients. Covered front desk

when needed.

. Positive Steps Residential

Downey, CA Jan. 2006 - May 2006

Facilitated varies groups on Self Esteem, Life

Skills, Health & Recovery. Typed group note on

Caminar system. Worked with HIV positive

population.

Skills . Computer literate word, excel, print shop.

Bilingual English/Spanish. Leadership skills, team

player. Self motivated and excellent people skills.

References . Available upon request.

Contact this candidate