Customer Service Sales

Deuce T Nanton

Atlantic Avenue, Crosbies, St. Georges Antigua Cell: 268-***-****, *****.******@*****.***

CUSTOMER SERVICE / 8 YEARS' EXPERIENCE IN HOSPITALITY SETTINGS

Polished, professional customer service rep offering:

• 8 years of experience providing customer support in busy hospitality environments for hotels,

hospitality & tourism and marine industry employers.

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listening attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

SKILLS

Skill Name Skill Level Last Used/Experience

Customer Service Expert Currently used/8 years

Hospitality & Tourism Expert Currently used/8years

Dispute Resolution Expert Currently used/8 years

Data Entry/Records Management Expert Currently used/8years

Sales & Marketing Intermediate Currently used/5years

Microsoft Office Expert Currently used/8 years

EXPERIENCE

Trainee marine purchaser and Office assistant (part time)

7/2012-4/2013, Woodstock Boat builders, English Harbour, Antigua & Barbuda

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm

angry callers, repair trust, locate resources for problem resolution and design best-option solutions,

Produce purchase and work orders. Prepare payroll via QuickBooks, new business, operations and

consumer affairs divisions.

Customer Service Agent and personal Guest Assistant

11/2008-12/2010, Carlisle Bay Resort, Antigua & Barbuda

Handled incoming calls from returning and new guests, responding to inquiries, resolving problems and

correcting room errors. Provided quotes and executed site inspections.

Assisted each guest at the hotel with all needs, handled check outs and check ins, booked stays at the

resort and conducted site inspections, Handed the switch board.

Customer Service Entertainment coordinator and Tour desk Representative

10/2005-9/2008, Sandals Grand Antigua & Pineapple sister company, Antigua & Barbuda

Interacted with guests ensuring they have a fun vacation, handled Sales & Promotions of company

products and selective Island Tours, Sold Tours and company promotions.

EDUCATION

9/2012-6/2013, Antigua & Barbuda Hospitality Training Institute, Antigua & Barbuda

Completed 59-credit certificate program

9/1999-6/2005, Princess Margaret Secondary School, Antigua & Barbuda

High school Diploma

REFERENCES

Sen. David Messiah: Antigua & Barbuda Workers Union, Lwr. New gate Street, 1(268) 764-

2851

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