Customer Service Sales
Resume:
Mary (Lisa) Martin
La Verne, California 91750
909-***-**** Home
626-***-**** Cell
ab8106@r.postjobfree.com
JOB OBJECTIVE:
To secure a responsible and challenging Administrative Assistant position, where my education,
extensive experience and proven abilities might be fully utilized, to contribute to organizational
goals, with advancement according to my achievements.
JOB PROFILE:
25+ years of proven leadership experience.
Proven successful management abilities with expertise in accounting, customer service and cash
handling.
Proven success in supervision, training, motivation and decision making skills.
Self-starter with strong organizational, project planning, and decision making skills.
Ability to anticipate and resolve problems while maintaining relationships.
Excellent computer skills with experience in MS Office including, Word, Excel, Power Point and
Quick Books.
Proven ability to establish and maintain a positive work environment.
Strong Accounting and Math skills.
Good understanding of confidential matters.
Highly motivated leader who is conscientious, reliable, and dedicated to the success of company
goals and profitability.
PROFESSIONAL EXPERIENCE:
McMurray Stern, Inc. – Santa Fe Springs, Ca. 8/2010 - Present
Administrative Assistant
Our company provides storage solutions and record management for Library, Museum, Law
Enforcement and Government type accounts. Currently my position provides assistance to
Accounting, Sales, Bid and Marketing Divisions. In addition to routing all incoming calls, my
position handles fax and mail distribution, booking sales orders, processing leads, providing project
submittals and closeouts documents, manage the literature library, order business cards,
stationery and banners for trade shows. Other tasks would include, making travel arrangements for
management and sales staff and handle all arrangements for sales, trade show and company events.
Lastly, I maintain office, kitchen and janitorial supply inventory within budgetary guidelines.
Los Angeles Census – Northridge, Ca. 4/2009 – 6/2009 and 4/2010 – 6/2010
Enumerator/Crew Leader Assistant
Working with highly confidential material and a crew of 6, we were responsible for conducting
and completing over 1000 surveys. These surveys required that we locate missing census
Respondents and conducting a complete interview prior to turning them back in to the corporate
office. My crew completed all surveys in record time.
The Great Indoors – Chino Hills, Ca. 4/2006 – 3/2009
Project Manager
Managed kitchen and bathroom project installation. Coordinated the installation process between
the store, contractor, customers and vendors. Accountable for Standard of Service from Installers
and Quality of Workmanship from Product Vendors.
Store Manager
Managed Customer Service and Cashiers for the store. Responsible for opening and closing of the
Store, safe counting, money drops, price changes, customer service issues and scheduling of the
employees in my department.
Jeff Kerber Pool Plastering – Montclair, Ca. 2/2004 – 3/2006
Executive Assistant
Assistant to the CFO of the company. Duties included Customer Service issues from contract review,
scheduling and collection issues. Also responsible for Safety Program, BBB complaints, tracking
vehicle maintenance, cell phone distribution, Workers Compensation Claims handling, Balancing
Weekly Payroll, Reconciling all company Bank statements and back up to Accounts Payable,
Accounts Receivable and Human Resources.
Vons – La Verne, Ca. 4/2003 – 2/2004
Department Mgr/Store Bookkeeper
Responsible for training personnel, inventory and reordering for Bakery Department. In addition,
handled Customer Service inquiries, teller services regarding products and services and closed the
store books on a daily basis.
Dick Martin Leasing – Pasadena, Ca. 1/1994 – 3/2003
Accounting
Responsible for customer inquiries regarding account status, process and balance daily cash receipts,
oversee monthly billing, track lessee insurance and prepare closing and monthly accounting reports.
Pan American Underwriters – Pasadena, Ca. 4/1990 – 12/1994
Sales/Underwriting
Represented insurance carrier selling commercial and personal lines insurance. Also, responsible
for developing relationship with Agents, securing business, underwriting applications and
processing and reviewing insurance policies.
EDUCATION:
High School
St. Lucy Priory High School, Glendora, California – 1976
College
Mt. San Antonio College, Walnut, California – AA Degree 1980
University of Pepperdine, Malibu, California – 1 Year
Current Job Description – Lisa Martin Receptionist/Admin
Asst
Supports: All Office Staff (as needed)
Reports to: General Manager (at this time)
DUTIES & RESPONSIBILITIES:
• Provide administrative support for General Manager, President, Accounting, Operations and
Sales Staff (as needed)
o Manage schedules and arrange meetings with employees, colleagues and clients
• Manage the usage, storage and maintenance of product sample and display equipment inventory
• Front office support
o Answer phones and distribute incoming faxes.
o Create job folders, Making sure that all documents as agreed upon by General Manager
and Sales Manager are in order. Contacting Sales Staff to obtain missing information.
Book orders and add orders to the forecast.
o Prepare for company events such as Holiday pot lucks and birthday celebrations by
either ordering or coordinate with the staff to bring food, drinks, supplies, etc.
o Mail Distribution including stamping. At that time I also look up and code all A/P Invoices
o Maintain literature and finish sample inventory – ordering new supplies as needed.
o Create A&D binders as requested
o Handle set up for the monthly all hand meeting and sales meeting (including arranging for
lunch when requested).
o Maintain office, kitchen and janitorial supply inventory within budgetary guidelines
• Office Maintenance – including making coffee in the morning, refilling all coffee supplies,
including keeping CEO’s frig stocked and watering the office plants once a week.
• Mail out marketing fliers for specific marketing campaigns (as needed)
• Handle all outgoing GSO, UPS and FedEx mailings.
• Send out all Voice of the Customer surveys and Starbucks Thank you notes (as requested by PCs
and signed by CEO)
• Request all BICA Preliminaries (as requested by the PC’s)
• Run all background checks (through Info Cubic as requested for specific Projects)
• Do Submittals or Closeouts (for PC’s as needed)
• Work with Sales Staff on Bids (as requested)
• Reconcile all company credit cards.
• Code and supply backup for all AP Invoices.
• Do monthly back up schedule for the phone.
• Monthly tracking of all birthdays and company anniversaries.
• Keep company phone list up to date, including printing and distribution.
Contact this candidate