Customer Service Sales

Joseph L. Stark ab8102@r.postjobfree.com 412-***-****

**** ******** *****

Pittsburgh, PA 15236

Summary of Experience

V Proven Management Techniques Sales Driven Success

V Proficient with Banking Software Team First

Mentality

V Customer Focus Driven

Infinite Professional Ethics

Professional Experience

Wachovia / Wells Fargo Bank, Northern VA April 2006 to

July 2012

Personal Banker II (Promotion)

March 2011 to July 2012

Personal Banker I August

2010 to March 2011

. Coached and trained new team members of various backgrounds on sales

and service

. Ensured monthly sales goals were met by individual employees as well

as branch through coaching and creating interactive contests for all

team members

. Sold numerous loans and deposit products to consumer and business

customers in person and by contacting through outgoing phone sales

. Awarded Top Banker in district and earned multiple top customer

service surveys from weekly Gallup customer service polls

. Consistently sold seven loan products per month, 1 mortgage per month,

300 core solutions (products) per month, and referred two insurance or

investment products to partners per month as well as meeting profit

proxy / weight metric

Customer Sales and Service Representative January 2009

to August 2010

. Quickly learned computer system for account opening, inquiry and

maintenance (twice including new Wells Fargo systems) then effectively

used the system daily

. Prepared sales and service data for management, also interpreted

company data to coach team to achieving better results

. Completed sales projects (business and consumer) independently from

management

. Responsible for assisting tellers with daily cash control for branch

Customer Service Banker April

2006 to January 2009

. Responsible for managing high volume branch (25,000+ transaction per

month) while Branch Manager not present (branch was without Manager

January 2008-October 2008)

. Handled daily customer service issues from a diverse consumer and

business base

Enterprise Rent-A-Car, Northern VA October 2005

to March 2006

Management Trainee

. Learned how to manage business finances (income, overhead, expenses)

. Marketed to area businesses to promote Enterprise (increased business

with several corporate accounts)

. Responsible for managing vehicle maintenance (successful in reducing

average miles between oil changes without impacting rental

availability)

. Filled in for Branch Manager and Assistant Manager

Education

Robert Morris University - Bachelor of Science, Business

Administration/Business Management

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