Customer Service Manager
Resume:
Raymond Lemuel Seelye
Houston, TX 77073
*******@*******.***
CAREER OBJECTIVE
To obtain a Computer Support Specialist position where I can utilize my knowledge and earn more
experience to be a more successful Computer Support Specialist in the future.
EDUCATION and I.T. CERTIFICATIONS
May, 2005 through January, 2008 North Harris College Houston, TX
• A.A.S. Degree in Computer Networking/Microsoft (GPA:3.4 )
• Information Technology Certificate
• Network Administrator Certificate
• Computer Networking Specialist Certificate
CompTIA-A+ CompTIA-Network+ CompTIA-Server+ MCP MCSA MCAS-VISTA
Business MCAS-Word 2007
APS - HP Desktops, Workstations, and Notebooks [2010] APS - HP ProLiant ML/DL/SL Servers [2010]
QUALIFICATIONS
• An expert level knowledge of Windows XP
• An expert level knowledge of Windows VISTA
• An expert level knowledge of Windows 7
• A semi-expert level knowledge of Windows Server 2003 OS
• An expert level knowledge of PC hardware
• An expert level knowledge of Server hardware
• An expert level knowledge of HP ProLiant Servers
• An expert level knowledge of Microsoft Word 2007
• A semi-expert level knowledge of other Windows' Office applications
• A reputation for excellence and high quality service
• Good people skills and customer service focus
• An outstanding written and oral communication skill with the English
language
• Dependable and accurate at detailed work and willing to assume
responsibilities
• Bilingual – English and Spanish: Spanish - Speak 90%
• A well-organized individual with a proven ability to adapt quickly to a
challenge
WORK EXPERIENCE
Server Test Tech level IV at Hewlett-Packard [H-P]
At Hewlett-Packard I am a Server Tech IV that does the following: performing server hardware
troubleshooting and break-fix. Also, setting up small networks from rack to rack or rack KVM switch
to a workstation(s). Within this position I have worked in a team-oriented, collaborative environment
in order to accomplish our jobs in a timely fashion. This position has afforded me the chance to
troubleshoot network LAN problems within the server test area, as well as, the opportunity to work
with state-of-the-art server hardware.
WORK HISTORY
October 05, 2009 – Present Server Test Tech IV Hewlett-Packard
Houston, TX
June of 2005 – January of 2008 Student North Harris College
Houston, TX
1990 - 2003 Owner/Manager R. C. Painting
Houston, TX
Contact this candidate