Project Manager Management

Tish Osearo

814-***-**** ( PO Box ***, Painesville, OH, 44077 (

**************@***.**********.***

Project Manager - Enterprise Implementation - Process Reengineering -

Compliance - Technology

Over 10 years corporate experience, including Sr. Project Manager corporate

retail over 34 states & 800 locations. Progressive career participating on

executive planning & implementation teams launching reorganizations via

dashboard, balance scorecard, Malcolm Baldrige, quality, Lean, training, &

ROI - earning 2 national quality awards. Sr. project manager over multi-

states leading complex high profile teams to achieve annual performance

goals & ensure government compliance - earning national recognition.

Strategic project manager creating innovative business solutions through

PMBOK methods combining waterfall, agile, rup, quality, risk management

based on project specifics & customer's needs.

Strategy Maps Change Management Acquisition Share Point

Dashboard IT Teams & Training Agile & rup Data Banks & Analysis

Balance Scorecard Quality & Risk Mgt Lean & Six Sigma ERP Feasibility Study

CAREER HIGHLIGHTS

. Project manager - full project life cycle

. Change management / dashboard / balance scorecard / quality management /

risk / data banks

. Facilitator process improvement teams - Lean, & Six Sigma tools

. Sr. project mgt participating on executive planning & implementation

teams to launch enterprise reorganization via dashboard, balance

scorecard, Malcolm Baldrige, quality mgt, training, ROI - earning 2

quality awards

. ERP feasibility study & vendor analysis over 10 facilities - key BA role

supporting project manager

. Sr. Project Manager corporate retail industry over 34 states -

redesigned store operations, IT upgrades, store management training, &

onboarding - reduced new hire turnover 19% to 14% within 4 months

. Sr. Project Manager, inherited turnaround of 13 IT projects to design &

produce eLearning courses with aggressive 8-week deadline - led multiple

project teams with rapid project life cycles via PMBOK methods combining

agile time boxes, rup, quality templates, test plans, & critical handoffs

Professional Experience

Part-Time College Faculty & Project Based Work 2011 - present

. Provide custom design courses in management development, change

management/process improvement, & soft skills

. Marketing resources - create multi-delivery marketing via eMarketing,

eNewsletters, print ads, & special events

Supported parent recover from major surgery, 2010

Consultant / Contract / Short Term 2007- 2009

Consultation/project based focused on delivering custom designed

performance improvement, program development, resource planning, &

evaluations.

. Sr. consultant manufacturer/ISO 9000- resource planning, data analysis &

quality upgrades to support 30% growth

. Consultant advertising agency - designed communication plans & training

to market new technology initiatives

RentWay, Inc Erie, PA 2006 - 2007

Corporate office: retail industry - 34 states & 800 stores

company acquired: position & department eliminated

Sr. Manager Training & Organizational Development

Recruited for new position reporting to the VP/Assistant to the President

to upgrade training, store operations, & technology to launch a new brand &

growth strategies. Led strategic initiative to conduct "gap analysis" to

upgrade technology, store operations, store mgt training, & onboarding.

Established $3.9 million budget, business plan, & vendor management.

. Co-led establishing corporate-wide project management team over fiscal,

IT, logistics, marketing, HR, training, & OD

. Acquisition - managed communication plans & centralized field resources

over 800 stores to corporate office

Tish Osearo

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. Sr. Project Manager - partnered with DVP's & regional mgt to redesign

store operations, IT upgrades, store management training, & onboarding -

reduced new hire turnover 19% to 14% within 4 months

. Sr. Project manager leading multiple project teams - project charter,

project planning, resource planning, scope/schedule, risk management,

workflow, quality templates, test plans, implementation, & close out

. Redesigned sales training to align with sales processes & business model

- earned 40% closed sales agreements

Department Veterans Affairs 1996 - 2006

Sr. Education Specialist - Project Management & OD, Region 4

Selected for a new position to establish a corporate-wide education

department to support succession management & strategic goals demonstrating

sustainability, capacity building, & ROI. Sr. project manager leading

enterprise change management initiatives to facilitate cultural

transformation & create a performance driven environment. Progressive

career as Sr. project manager, collateral role reporting to the Associate

Regional Director, 10 hospitals & 15,000 employees - led multiple PM teams

to achieve high profile performance goals in process improvement, safety

committees, talent management, ROI, & IT feasibility study - earning

national recognition.

Strategic Planning / Organization Development / Leadership Development

. Executive planning committee member for annual strategic planning &

leadership retreats

. Business modeling / process mapping / flow & value mapping / feasibility

studies / root cause / ROI

. Conducted organization-wide assessments through strategic planning,

competency mapping, leadership assessments, quality data banks, employee

satisfaction surveys, & business metrics

. Participated on executive teams to launch reorganization with Malcolm

Baldrige processes via dashboard, balance scorecard, quality mgt, Lean,

training, & ROI - increasing new customers 23%, staff productivity 24%,

efficiency 50%

Project Manager / Change Management / Process Improvement / Quality / Risk

/ Compliance / Training

. Project manager synchronized strategy maps to implement process

improvement teams that aligned enterprise dashboard, balance scorecard,

competency mapping, ROI, & individual performance management systems

. Sr. project manager, led region's safety task force over 10 facilities &

10 project management teams to achieve complex national performance goals

& government compliance to "go live" within 5 months- ranked #1 by CEOSH

o Led strategic & operational planning to establish region's policy &

scalable resources with agile processes to standardize operations,

data banks, upgrade "IT security alerts," training, & critical matrix

of OSHA/compliance

. IT teams & training - managed training for balance scorecard, Share

Point, medical electronic record, eLearning, & LMS

. Quality management - balance scorecard, flow/value mapping, control

charts, root cause, corrective actions, & ROI

. Developed risk management response plans to mitigate risk and a rapid

response for corrective actions

Education & Training

. MA & BA degrees Edinboro University

. Project Management Institute training - in process of self-study program

for PMP certification

. Franklin Covey trainer - 7 Habits of Highly Effective People, & Four

Roles of Leadership

Professional Summary: Clinical, Contract, behavioral Health

PA master's level psychologist with broad background in quality management,

organizational development, education, & clinical areas. Over 15 years

experience working with healthcare, contract, outsourced services, &

performance consultation.

. Psychologist private practice part to full-time, 3 offices/counties -

psychological assessments, & reports, 2007 - 2009

. Program development and expansion of behavioral health services, dept

Veterans Affairs, 2009

. Contract performance consultant/ psychological evaluations & reports,

behavioral health clinic, 2007-2008

. Private practice/consultant, part-time - counseling, psychometric testing

& reports, Erie, PA. 1997-2006

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