Customer Service Air Force

Katisha Clark

***** ********** ******* *** ****

Dallas, TX 75228

Home Phone: 505-***-****

Email Address: *******.*******@*****.***

Objective: I am seeking a position where I can display my logistical

training and excellent supervision experience in areas of Warehouse

Operations, Inspections, Purchasing Supply, and Receiving.

Summary of Qualifications

. Government Secret Clearance completed

. 13+ years of experience in inventory management, warehouse

operations and inspection of Air Force equipment, supplies and

materials.

. Successful in learning and comprehending new systems and methods.

. Dedicated, responsible, reliable, and continually strives to improve

upon areas of responsibility.

. Superior performer who has and is capable of excelling in stressful

situations.

. Well versed in written and oral communication, from customer to

corporate level.

. Knowledge, training and practical experience in logistics management

for tracking, ordering, receiving, and reporting of materials,

supplies and shipments.

. Experienced with Microsoft Office products

. Experienced in use of Special Purpose Vehicles and All Terrain

Vehicles (AT Forklift 10K, 6K, and 13K) Material Handling Equipment.

. Knowledge on several computer and supply base systems: Supply Asset

Training System (SATS), Standard Base Supply System (SBSS), Discover

ILS

. Knowledge with AFMAN 23-110 and other directives that govern supply

operations

J.K Hill & Associates/ DOD Contractor- Logistics Readiness

Computer Operator III/IV-Logistics Management May2006 July 2012

. Supervise and manage the daily tasked assigned on swings, and mid-

shift for

three personnel; on a 24/7 schedule.

. Perform System Scheduler duties -maintain Automated Scheduling

Program (ASP)

. Create nightly schedule/distribution schedule, process monthly

Forecast Validation,

maintain program folders and AF 2011s, verify and set up

parameters as requested

on 1991s, determine cause of aborted programs and make

corrections.

. Modify QLP and SURGE programs as required

. Process NGV299 (FIX ) as requested

. Perform low level Administrator duties for Enterprise Solution

Supply (ES-S)

. Perform low level Administrator duties for Discoverer

. Perform SBSS Security Monitors -Process NGVU02, NGVU03, NGVU04 as

required, maintain DD Form 2875s and security file, process the

Quarterly Security

Validation

. Create Supply Asset Tracking System (SATS) User and Customer

accounts, reset

SATS passwords, perform the annual SATS Validation

. Resolve common error conditions and recover the system from

unscheduled

outages

. Responsible for distributing products to the web and on hardcopy to

customers.

. Respond to customer inquiries and provide assistance when needed.

. Maintain auditable documents.

. Transfer data to and from mainframe via Transfer Protocol (FTP)

. Configure terminals, input/output functions utilizing Base

Constants

. Working knowledge of DOS and, Microsoft Windows.

. Process a range of schedule routines.

. Responsible for validating all MICAP requisitions

. Process customer requests for priority upgrade and cannibalization

actions

. Process appropriate requisitioning actions

. Interface with source of supply (SOS) for stock availability and

status.

. Update all computer databases related to MICAP tracking and

reporting.

Air Force Research Lab

Supply Clerk May 2005 May 2006

. Responsible for inspecting and maintaining over 147 Logistics Stock

Plans.

. Responsible for tracking the Air Force Quarterly Enterprise Buy System

(QEB).

. Managed and tracked purchases that were made through Local Purchase

program and Contracting.

United States Air Force

Combat Operations Preventive Maintenance NCOIC---July 2003---May 2005

. Supervised and managed basic expeditionary airfield

resources such as

proper storage and serviceability of items.

. Performs monthly functional check on items requiring

scheduled maintenance.

. Conducts research and resolve item discrepancies.

. Responsible for security, accountability and inventory of

material maintenance

cargo assets.

United States Air Force

NCOIC Aerial Port July 2002 July 2003

. Responsible for repair and maintenance of government

facilities.

. Conducted inventory of stock; maintained supply items required

for fleet services.

. Plan, program and manage government wide purchase.

. Research, order and arrange shipping for incoming unit

equipment.

. Created an organized tracking system for fleet supply.

United States Air Force

Maintenance Supply Support Specialist December 2001 July

2002

. Coordinates requisitioning of aircraft parts from supply.

. Responsible for supply support of 22, F-117A Stealth Aircraft.

. Monitor supply status for back-ordered parts and due-in from

maintenance assets.

. Provides customer service assistance, process mission capable

assets and

coordinates logistics support issues with supervision.

. Responsible for being a safety representative in the maintenance

support squadron.

. Coordinated with depot level items managers, throughout Defense

Logistics

Agency to ensure expedient receipt of back-ordered assets.

United States Air Force

Receiving Clerk November 1999 November 2000

. Provides supply support to F117A, AT 38B, F4E/F Aircraft.

. Responsible for timely receiving, inspection, in-checking,

processing and

distribution of mission capable assets.

. Ensure proper receipt, handling and processing of hazardous

material.

. In-check, inspect, processing and re-distribution of equipment

items.

. Assists with downloading of all commercial and vendor owned

vehicles.

United States Air Force

Supply Specialist/Vehicle Operator February 1999--- November 1999

. Operate, maintain and service special purpose vehicles used for

transporting

personnel and equipment.

. Responsible for delivery of priority and routine items.

. Ensure controlled assets and accountable documents were

maintained.

. Trained 10 people on the Pickup and Delivery process.

United States Air Force

Supply Specialist/ Flight Service Center Specialist June 1997---

February 1999

. Oversaw the daily operations of receiving, inspecting; Process

and deliver F-117A

parts to maintenance.

. Responsible for verifying the condition and classification of

assets that require

being properly tagged and packaged.

EDUCATION

Bachelor of Arts in Healthcare Administration (2010)

Ashford University- Clinton, Iowa

Cum Laude, GPA: 3.69

Contact this candidate