Customer Service High School

Keiana Jordan

**** ***** **** ******

Philadelphia, PA 19151

c 267-***-**** e ************@*****.***

SUMMARY

• Self-motivated and extremely detail-orientated

• Strong organizational and communication skills

• Ability to work well on a team or independently to accomplish tasks

• Able to prioritize a heavy workload and thrive in fast-paced environment

EDUCATION

Peirce College Presently Enrolled

• Bachelor’s Degree: Paralegal Studies 2013

Overbrook High School May 2006

• High School Diploma

SKILLS

• Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher

• iPortal&SAP-R3,

• Equator

• Typing 55 WPM

• Internet research

EXPERIENCE

Title Resource Group July-November 2012

Curative Specialist

• Reviewed applications for refinance of mortgage

• Investigated credit and cleared title of any judgment

• Prepared quick claim deeds, deed of trust prepared documents and reviewed divorce documents

• Cleared vesting issues revised title commitments and communicated with other title companies

• Prepared letters for release of mortgage to banks and communicated daily with Loan Processors

• Worked alongside with state examiners reviewing HUD and loan amount changes

Bank of America October 2009 – May 2012

Mortgage / Default Servicing Specialist Collections rep high volume dialer

• Worked in loss mitigation department to coordinate and execute short sales and provide deed in lieu

alternatives to foreclosure

• Negotiated payment and repayment plans

• Reviewed and verified documents and performed modifications as necessary in accordance with the

requirements of HAMP

• Audited loan files for compliance and completeness HUD Preparation

Bankruptcy guidelines

• Handled outbound calls to address delinquent customer accounts and past-due mortgage payments

• Handled Fannie Mae accounts and managed payments

• Reviewed and verified foreclosure files and educated customers on foreclosure process

• Provided excellent customer service answering technical and non-technical questions

Reviewed and verified foreclosure files and educated customers on foreclosure process

• Provided excellent customer service answering technical and non-technical questions

Law office of Stacy Schwarz: Philadelphia, PA internship Sept 2010-11

Receptionist

Paralegal Assistant Family law, divorce, annulment, child support

Filed old cases

Ensured that client information was printed correctly on files

Answered the department phone, and transferred calls to appropriate individuals

Collections past due accounts

call center environment

First National Bank September 2009 - August 2010 Office Admin Escalated call unit

Collector

• Collected on past-due ABC payday loans, 90 days’notice

• Bankruptcy files and company guidelines

• Handled 200 inbound / outbound collection calls daily

• Negotiated payment arrangement sets utilizing standard percentage guidelines

• Awarded Top Collector

Audited loan files for compliance and completeness

Handled outbound calls to address delinquent customer accounts and past-due mortgage payments

Reviewed and verified foreclosure files and educated customers on foreclosure process

• Provided excellent customer service answering technical and non-technical questions

Alliance One: Philadelphia, PA Summer 2007 -2010

Processed monthly client insurance bills

Created bi-monthly spread sheets of past due payments, and communicated late fee notices to clients and

presentations to promote latest insurance plans to upper management

Created data in SAP to support order, ship, invoice systems

• SAP work roles, and after strict review for compliance, enter Data into appropriate SAP environment

• Gather data from businesses, review for completion, accuracy and proper approvals, load into appropriate

SAP system

• Provided support to create/maintain customer and material masters at Corporate and organization levels

• Data, rules around Sarbanes Oxley (SOX) compliance, and ensure all legal ethical and SOX requirements are

being met when creating or changing da

Filed, completed mail merge on shipping labels, printed orders

Organized office events by ordering catering and inviting guests

Payroll for HR DEPT

Observed cases in the court room, and interacted with judges on occasion

Researched legal terms

Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), typing 55 WPM, Internet research, email

format

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