Customer Service Sales Representative
Resume:
BIANCA SCOTT
***-** ******* ****, *******, NEW YORK 11435
***********@*****.***
EDUCATION Stony Brook University Stony Brook, NY
Bachelor of Science May 2012
Health Science/Healthcare Informatics
ACTIVITIES Stony Brook Medicine, Clinical Informatics, Intern 04/12 – 08/12
-Supported STARS Phase 2 Conversions, EMR Cerner Millennium I-View and PowerChart.
-Provided “Go-Live” support and training to physicians, residents, medical students, clinicians and
nursing staff.
-Proctored in training classes and assisted project trainers with teaching users how to navigate through
the new I-View and PowerChart.
-Assisted with testing event coordination by navigating Cerner employees through the hospital floors.
- Provided one-on-one training to physicians that didn’t fully grasp the system during “go-live” in a
596 bed academic facility.
-Participated in Ambulatory PowerChart Design and Workflow Sessions.
Stony Brook Medicine, Executive Administration, Volunteer 11/11 – 03/12
-Managed special projects for the Office of the Chief Executive Officer, which included compiling
binders for executive meetings, organizing files in the CFO’s office, and managing online files.
-Greeted and directed visitors to the different departments within the suite.
-Handled administrative tasks such as monitored the front desk, answered telephone calls, mailing and
data entry.
Black Womyn’s Weekend Organization, Workshop Coordinator 10/11 – 05/12
-Hosted events for the student body such as Black History Month programs, networking events and
coordinated educational and leadership programs.
Alternative Spring Break Outreach (ASBO), Member 10/11 – 05/12
-Week long community service project in Birmingham Alabama where I helped with debris clean
up from a recent tornado.
Residential Hall Council, Secretary 11/10 - 11/11
EMPLOYMENT EXPRESS Stony Brook, NY
SALES ASSOCIATE AND CASHIER 9/10 - 12/10
-Ensured that each customer received outstanding service in a fast paced environment.
-Increased awareness of all promotions and advertisements by communication with customers.
RUBBER SOLE New York, NY
SALES REPRESENTATIVE 5/09 - 10/09
-Utilized strong customer service skills to help customers select merchandise.
-Processed all new inventory entries with speed and efficiency.
F.A.T. JEANS New York, NY
CASHIER 3/08 - 5/09
-Supervised store operations when manager was absent or in need of additional support.
-Operated POS system to process payments, returns and exchanges.
SKILLS Proficient in Windows, Mac OS, Microsoft Word, Excel, PowerPoint, Access, Visio, IE, and
SharePoint. Knowledgeable in Cerner Millennium vendor software systems, including PowerNotes,
PowerChart, and I-View. CPR certified and trained in AED use from Red Watch Band. Can generate a
cost analysis, project timeline, vendor analysis, and needs assessment.
Contact this candidate