Customer Service Manager
Resume:
Michael DeCicco
Forest Park, Illinois
708-***-****(C)
*********@*****.***
Objectives
TO OBTAIN A WAREHOUSE/LOGISTICS MANAGEMENT POSITION WHERE
EXCELLENT COMMUNICATION AND LEADERSHIP SKILLS AS WELL AS
WAREHOUSE OPERATIONS EXPERIENCE WILL ADD VALUE TO THE COMPANY.
experience
WAREHOUSE RECEIVING LEAD NGK SPARKPLUGS
September 2010 - Current
Directed and supervised all inbound shipments to ensure accuracy
and timeliness
Provided daily supervision to warehouse associates ensuring safe,
clean, and efficient operations
Identify opportunities to improve the operations and create
standardized business processes that result in increased
performance and customer service
Operations Supervisor Total Logistics Control/Supervalu -
Atkins
September 2007 - September 2010
Assess operating goals and standards regularly to monitor and
maintain financial and operational achievement, while supporting
good manufacturing practices (GMPs), safety, quality,
productivity, sanitation, and maintenance
Effectively and efficiently address operational deficiencies by
analyzing variances and initiating corrective actions
Identify opportunities to improve the operations and create
standardized business processes that result in increased
performance and customer service
Select, train, and motivate personnel as well as execute
consistent and fair applications of the employee counseling and
attendance program
Maintain daily reports to measure daily, weekly, and monthly KPIs
Location Manager World Super Services, Inc - Jewel-Osco
November 2005 - September 2007
Hired, trained, scheduled, motivated and led a team of 120+
warehouse personnel
Maintained high-volume receiving, warehousing, and distribution
operations by initiating, coordinating, and enforcing operational
and personnel policies and procedures
Achieved financial objectives by planning and forecasting
personnel and equipment needs
Ensured client's needs were met accurately and efficiently in
relation to cost, quality, and service
Warehouse Lead World Super Services, Inc - Jewel-Osco
October 2002 - November 2005
Directed and supervised all inbound shipments to ensure accuracy
and timeliness
Provided daily supervision to warehouse associates ensuring safe,
clean, and efficient operations
Handled Bill of Landing for common Carriers, billed Carriers for
unloading fees.
Handled checks, cash and account receipts.
Account Manager Computer Tec
June 1998 - September 2002
Build computer system quotes for Government, Corporate, and
educational accounts.
Managed 60+ in-house accounts for service repair and technical
upgrades.
Worked with computer technicians to ensemble computer systems.
Sale Lead Fitness Factory Outlet
May 1996 - June 1998
Sales lead associate that sold fitness equipment to the public.
Trained new hires on all aspects of customer service support.
Processed customer orders and ensured all shipments were out in a
timely and efficient manner.
Top sales associate for six months with over 95,000 in sales.
United States Army Honorable Discharge
February 1990 - March 1996
Airborne School Certificate Received
Ranger School Certificate Received
Education
SOUTH UNIVERSITY
2009 - Present
Pursuing Bachelor of Science in Business Management
Computer Learning Center
1997 - 1998
Dos/ WIN
Business
Word
Spreadsheet (excel)
Database Management
Advanced DOS
Morton East High School
1986 - 1990
High School Diploma
Graduated With Honors
skills
CUSTOMER FOCUS, MICROSOFT OFFICE, WAREHOUSE MANAGEMENT SYSTEMS
(WMS), WAREHOUSE LOGISTICS, VENDOR MANAGEMENT, SUPERVISION,
WRITTEN AND VERBAL COMMUNICATION, SCHEDULING, DEADLINE-ORIENTED,
LIFTING, DEPENDABILITY
Awards
ARMY ACCOMMODATION MEDAL, MERITORIOUS SERVICE, ARMY GOOD CONDUCT,
AND THE ARMY ACHIEVEMENT MEDAL.
References Available Upon Request
Contact this candidate