Manager Customer Service

Mark Cota

** **** ***, *.*. Box **

Rindge, New Hampshire 03461

Telephone: 603-***-**** Nights Cell: 603-***-****

Days: 603-***-****

Email: ******@***********.***

_

Objective: Leadership position in a progressive company

Experience:

1990 - Present Liberty Mutual Insurance, Keene NH and Boston, Mass.

Director of Credit and Receivables

Reports to: Daniel Baker VP - 603-***-****

• In charge of all phases of Credit analysis, Commercial Lending,

Consumer Lending, legal workout & enforcement for a 12 billion dollar

international insurance company

• Staff Supervision of 35 or more people for more than 20 years

• Established Corp policy and programs

• Managed $2.5 million dollar annual dept budget

• Responsible for Dept. IT and automation platform development

• Remote supervision of multiple sites Nationally

• National Travel required 30%

1984-1990 New Hampshire Saving Bank, Concord, NH

Commercial Loan Officer, Consumer Loan officer, Collections Manager

Reported to: Dana Favor SVP

• Commercial Lending and Commercial workout

• Large volume Consumer Receivable Buyer, Floor plan manager

• Loan underwriter with $250K loan approval authority

• High Volume Equity and second mortgage underwriter

• Managed approvals for a high volume centralized loan processing office

for 29 remote bank branches

• Supervisory staff responsibility for 18 fulltime loan processors, credit

and collections staff analyst for a $1.0 billion commercial bank

• Reason for leaving: bank closure due to merger

1983-1984 Avco Finance, Nashua, NH

Associate Mgr.

Reported to: Ida Snee- District Mgr.

• Oversee the customer service and Loan Processing office

• Supervisory and leadership skills (staff of 4)

• Attended full financial management training program for lending and

credit

• Reason for leaving: Better job

Education:

1978 Conant High School, Jaffrey, New Hampshire

Diploma

1978 - 1982 Florida Institute of Tech, Jensen Beach, FL

Attended four years

1982- Ames Dept Store, Rocky Hill CT.

Completed Store Manager Development Program

1984- Avco Financial Service- Nashua, NH

Completed 2 year Finance Management leadership program

Skills:

• Experience in Insurance Contracts, Credit Analysis, Lending and

workout

• Experience all phases of property casualty insurance and bank lending

• Years of local and remote management and supervisory experience

• Budget and expense management skills

Multiple References Available : Upon Request

Contact this candidate