Customer Service Management

TRACI A. PATTON, MSM

**** ****** ***, ******, ** 44053(440-***-****(E-Mail: *********@***.***

Accomplished and multi-faceted buyer with over 18 years of professional

expertise. Exceeds goals with effective management style, superior

communication skills and strategic business development planning.

Successfully secures sales and revenue by capitalizing on growth

opportunities.

Core Knowledge & Skills:

(Market Analysis (Personnel Management (Revenue Enhancement

(Contract Negotiations (Competitive/Strategic Planning

(Budgeting/Forecasting

(Inventory Maintenance (New Vendor Procurement (Strategic

Business Development

PROFESSIONAL EXPERIENCE

Honeywell International, Amherst, OH - 2005 to November 30, 2011

Purchasing Agent for a Company that provides logistics support, information

technology, and aerospace management solutions for government and corporate

entities.

. Purchase approximately $1M annually in manufacturing of products

. Played a key role in the ISO Certification Process for the

organization.

. Increased quality of customer service through implementing Haystack

Government Software that cut vendor sourcing to less than 15 minutes.

. Provide procurement support to AEM who was a prime contractor of a

Cost Plus Fixed Fee (CPFF) contract with the US Army.

. Work with Prime Contractor on Government Contracts (United States

Army) for the procuring of various engineering and manufacturing

materials. Also, purchased items where MIL-STDs are a requirement.

. Review requisitions and specifications to obtain competitive

quotations from vendors; prepare, tabulate and analyze bids to

determine lowest and best bidders; prepare and place purchase orders;

keep file of vendors to whom bids have been sent, and record proper

documentation.

Lorain County Community Action Agency (LCCAA), Lorain, OH - 2000 to 2005

Staff Development Coordinator for a not-for-profit organization that

promotes community development and provides self-sufficiency for low-income

families. Operates multiple sites and employs 250.

. Developed, implemented, and evaluated in-service training using input

from program staff and funding source requirements. Developed and

implemented training to meet staff, volunteers, and parents of the

Head Start Program.

. Organized the first ever College Career Fair for LCCAA staff,

management, and parents.

. Facilitated Child Development Credential (CDA) training for all

teaching staff and tracked and documented their progress.

. Reviewed pricing and approve invoices on purchase orders; scheduled

delivery dates and followed up on delayed deliveries.

Midland Title Security, Inc., Cleveland, OH - 1998 to 2000

Corporate Purchasing Agent for provider of property insurance and titles to

realtors. Revenue exceeded $100M; more than 1k employees and 90 sites.

. Processed over 150-plus purchase requisitions daily to support 42

branches in three (3) States.

. Increased productivity by establishing online purchasing system.

. Reduced purchasing costs by 25%.

. Recognized by the Vice President of Purchasing for excellence of

performance.

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PROFESSIONAL DEVELOPMENT

Indiana Wesleyan University, Cleveland, OH Campus

Master of Science, Management, 2006

University of Phoenix, Cleveland, OH Campus

Bachelor of Science, Business Management, 2004

Defense Supply Center, Columbus, OH

Training/Knowledge/Opportunities, 2005

George Washington University, Washington, DC

Basic Government Contracting Training, 2005

Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Peachtree

Accounting and Haystack Government Software

MILITARY SERVICE

United States Army - Honorable Discharge, E-4 Specialist. Purchased office

supplies; trained and supervised four (4) administrative and procurement

personnel.

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