Customer Service Project Manager
Resume:
. Charles Mihalaros
Tampa, FL 33634
c: 978-***-**** *******.*********@*****.***
Specialization
Plant Engineering / Operations Management / Manufacturing Engineering
/ Project Management and related fields
Qualification Summary
A valuable blend of experience Designing, Implementing, Managing,
Manufacturing and Coordinating challenging responsibilities
and projects which include:
. Managing all aspects of plant manufacturing operations
serving major customers in varied industries from initial
order through product sourcing, manufacturing, quality
control, shipping and customer service
. Training and supervising highly skilled manufacturing staff of up to
100 FTEs
. Managing all vendor and customer relations from Sourcing,
Business Development, and Customer Service
. Organized and managed building and plant operation moves;
including new building construction, complex machine
assembly and space planning
. Managing all financial operations including strict
financial/budgetary controls and detailed cost analysis
Experience:
2012- Global Systems Enterprises
Tampa, FL
Manufacturer of high volume munitions for military applications and
the manufacture of grenade launchers.
Commercial supplier of Trike kits and other various accessories for a
variety of motorcycles.
Operations Manager
Responsible for the daily operations of the various business
activities while providing project management experience and
leadership in the development of the grenade launchers and
motorcycle components.
Selected Highlights:
- Overseeing the installation of the grenade launcher
manufacturing and assembly cells
- Developing Kanban systems for various manufacturing
departments
- Participation in the ISO and government audits
- Responsible for the acquisitions of equipment and support
facilities
- Managing a staff of 50 employees over 2 shifts, while
hiring additional staff for expanding growth in the
organization
- Dealing directly with suppliers and vendors to ensure
quality, delivery and price meeting established
requirements
- Developing new products for motorcycle applications and
have a patent currently pending
- Attending high level corporate staff meetings where
various production and design milestones are discussed
- Overseeing all production, quality, transportation,
plating, maintenance and waste management personnel
2011-2012 Paradigm Precision Holdings
Peabody, MA
Manufacturing complex, high tolerance machined components for
aerospace, industrial power generation and marine markets.
Business Unit Leader
Provided leadership and special project management in the assembly
and construction of precision aircraft engine components.
Responsible for the daily operations of the facility which
included two shifts and ran twenty-four hours a day, seven
days per week.
Selected Highlights:
. Oversaw the installation of aircraft engine component
manufacturing cells
. Managed the facility and participated in Kaizen/Lean/Six-
Sigma/5S events
. Directed Poke-Yoke initiatives
. Responsible for meeting facility budget requirements
. Communicated directly with customers
. Attended high level corporate staff meetings
. Participated in an AS9100 Rev. C, ISO9001, ISO14001 and two
Nadcap audits
2000 - 2011 Ztek Corporation
Woburn, MA
Research and Development Company incorporating cutting edge
technology in Fuel Cell design and manufacturing of patented
systems and processes.
Director of Plant Operations and Manufacturing
Leadership in the planning, project management, manufacturing and
assembly/construction of Ztek's 25kW and 500 kW fuel cells
(Each of which have a BOM of up to 1,000 items and quantities
of up to 30,000 individual parts), steam methane (hydrogen)
reformers and hydrogen refueling stations, along with the
design of a co-generation platform for increased efficiencies.
Overall, responsible for all projects meeting ASME,
Electrical codes, SAE, and other manufacturing design and
engineering requirements.
Selected Highlights:
. Instrumental in the systems mechanical designs, electrical
designs, materials selections and assembly. Designed the
heating system for endothermic process driving hydrogen
production. Re-designed the reformer stacks to reduce
costs and increase throughput.
. Responsible for all direct material selection and
procurement through global supply chain, including vendor
selection; equipment, supplies and manufactured components
as needed for test and manufacture
. Consulted engineers by providing manufacturing/technical
suggestions and solutions
. Provided guidance to Project Manager demonstrated through
design feature modification and coordinating efforts for
the manufacture and test of critical systems
. Designed and implemented several test beds, including, but
not limited to: electrical, mechanical, thermal, reactive,
and support parameters
. Provided critical customer on-site manufacturing
supervision for various projects, customers included: the
State of Connecticut, Pacific Gas & Electric, California
Fuel Cell Partnership, Texas New Mexico Power, Tennessee
Valley Authority, and completed set up of a Hydrogen
refueling station for the Department of Defense
. Developed relationships with potential customers that have
created a potential back log of $150MM of additional sales
and corporate resources
. Influential driver for adjacent markets that utilize the
company's core competencies. Example being Enhanced Oil
Recovery (EOR), through sequestration of Co2
1978 - 1999 JEM ENGINEERING Danvers, MA
A precision manufacturer of OEM components for the Power Generation,
Aerospace & Defense, Semiconductor, and Consumer Products
industries, utilizing lean techniques and high end materials.
Managing Partner & COO
During tenure managed and led all aspects of plant and production
operations. This includes the sourcing and procurement of all
materials and equipment, assembly of complex machinery,
managing staff of up to 60, building and equipment
maintenance, business development, and all financial and
budgetary requirements. Developed the company from a small 15
person factory into a very profitable, highly attractive state
of the art manufacturer for industry leading companies.
Selected Highlights:
. Managed and developed relationships with major customers
including: General Electric Power Systems, GE Aircraft
Engine, Varian Microwave and Semiconductor, Polaroid,
Textron, United Technologies, and Siemens
. Completed the transition from manual machines that required
highly skilled laborers to almost exclusive CNC factory
with manufacturing cells utilizing state of the art
equipment with an efficient, highly skilled staff. Adopted
various cost savings features including but not limited to
JIT, SPC, Kaizen, etc
. Led the development of Jem's NDT (Non-Destructive Testing)
laboratory which included X Ray, Ultrasonic, Magnetic
Particle, Eddy Current and Fluorescent Penetrant
capabilities
. Implemented ISO 14001 (Nadcap - Performance Review
Institute Registrar) standard over a 12 month period as
well as a 6 month review. Mil-Std-45208A Inspection System
Requirements Mil-Std-9858 Quality Program Requirements
. Implemented Jem's Six Sigma program and executed Lean
Manufacturing techniques, reducing overall costs by one-
third and lead times by 25%, which therefore increased
capacity without increasing footprint
. Directed the building of a 15,000 sq. ft. production
facility, from planning through financing, completed
construction and relocation stages. Purchased an existing
facility of 33,000 sq. ft. on 2.75 acres and managed
all construction changes/adaptations
Education:
Bentley College Waltham, MA
BS in Accounting
Wentworth Institute Boston, MA
Manufacturing Engineering
Memberships: ASME - American Society of Mechanical Engineers
NFPA - National Fire Protection Association
CaFCP - California Fuel Cell Partnership
Certificate - Hitachi-Seiki CNC Programming School
Training - Hydrogen Safety Institute
Other Skills: Proficient with CNC programming, manual and CNC machining
technical skills, blueprint reading, test instruments, AS/400
(COPICS - GE) MRP system, EDI Electronic Data Interchange,
Microsoft Office, Profit Key ERP system, E2 ERP system.
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