Manager Customer Service

James P. Kelly

*** ******** ******, ******, ** 19033 - 610-***-**** (H) -

************@*****.***

Executive Summary

An experienced Operations Manager looking to secure a position as a valued

member of your organization that leverages my achievements, skills, energy

and talent for a mutual continued professional growth.

Core Qualifications

? Inventory Control ? HAACP certified

? Staff training/development ? Consistently meeting goals

? Change Implementation ? Time and Resource Optimization

? Distribution Management ? Vendor Partnerships

Professional Experience

Calavo Growers, Inc., Swedesboro, NJ November 2008 -

Current

ASSISTANT OPERATIONS MANAGER

. Oversee day-to-day operations of the Distribution Center, including

production schedules, daily reporting to management of production issues

and employee problems.

. Verify that the finished goods are in accordance with the company quality

control guidelines and customer specifications.

. Daily inventory management

. Assist in the hiring, training and managing of all staff in the

Distribution Center.

. Coordinate with sales team, packinghouses and exporters in accessing

correct quantity and quality of product.

. Perform quality assurance tests on product to make sure it meets customer

requirements.

Selected Accomplishments

. Promoted to Assistant Operations Manager from Shipping and Receiving

Supervisor.

. Management staff schedules to reduce overtime as directed by company

management while still proving the ability to have the work completed in a

timely and accurate fashion.

Leisure Fitness, Inc., Newark, DE December 2006 -

September 2008

WAREHOUSE SUPERVISOR

. Manage shipping and receiving function of product

. Oversaw the WMS in a multi-SKU case pick environment.

. Vendor relationship management

. Fleet management

The Maramont Corporation, Philadelphia, PA March 2003 -

December 2006

SPECIAL PROGRAMS MANAGER/PM WAREHOUSE MANAGER

. Inventory control management

. Customer service management

. Vendor relationships

. Management of food distribution warehouse

Kastle Systems, Philadelphia, PA December 2000 -

March 2003

Operations Center Manager/Call Center Manager (11/2001 - 3/2003)

Customer Service Manager (12/2000 - 11/2001)

Best Western, King of Prussia PA August 1999 - December

2000

Front Office Manager

Ramanda Inn, Essington, PA December 1997 -

August 1999

Night Audit Manager

Assistant Front Desk Manager

Intern

Education

Lebanon Valley College May 1998

Hotel Management/Business Administration

Bachelor of Science

Computer Experience

? Microsoft Office ? Great Plains

? Innstar ? Nova Plus

? MARA ? Kirkey

? Produce Pro

References Available Upon Request

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