Customer Service Representative

Alisa dixon

**********@*****.***

***** ** **** ****** . ***** Gardens, FL . 33056

Primary: 786-***-****

Customer Service Representative

"Great ability to work in a dynamic team environment and "get the job done"

A dedicated Customer Service Representative with strong work ethic and

ability to build lasting relationships with clients Proficient at

communicating effectively with customers, vendors, and staff, and willing

to accept new challenges.

Summary of Qualifications

. Excellent interpersonal skills and uncommon ability to relate with and

satisfy all kinds of customers.

. Over 10 years of experience working in diverse retail sales and customer

service environments

. Maintains excellent customer service skills and a proven record as a top

sales performer.

. Creative troubleshooter able to quickly identify problems and implement

practical solutions.

. Strong organization and coordinating skills, and ability to analyze and

solve problems

. Proven ability to communicate clearly with customers under various

circumstances.

. Skilled in areas of order processing, inventory control, and cashier

management.

. Sound ability to communicate effectively, both orally and in writing.

Computer Skills

. MS Office Suite (Word, Excel, Power Point, Outlook); Works; Internet

Professional Experience

Revenue Specialist II - Department of Revenue Child Support Enforcement,

Fort Lauderdale, FL 09/2006 - 08/2011

. Interview clients individually, or in groups assessing their situations,

capabilities and problems to determine what services are required to meet

their needs.

. Receive calls in busy call center environment.

. Coordinate and facilitate programs dealing with under privilege youth in

grades K thru 12.

. Managing and documenting heavy inbound calls in call center environment.

. Negotiate written agreements and lump sum collections in order to come in

compliance with court ordered child support.

. Evaluates client's level of cooperation and recommends the placement of a

sanction on an uncooperative client's Temporary Assistance for Needy

Families Grant (TANF).

. Analyze legal documents such as summons, petitions, motions, affidavits,

pleadings, divorce decreases and court orders and proceed with the next

appropriate judicial action.

. Prepared, transcribed, composed, typed, edited, and distributed

correspondence utilizing business software.

. Maintained, and updated records, and other documents while maintaining

confidentiality.

. Updated files, and maintained a variety of client files.

. Photocopied documents, collated, assembled, and distributed materials.

. Provide location of absent parents through a variety of investigate

processes to prepare case for government attorney to establish

paternity/support or enforce existing court ordered support.

Senior Clerk - Department of Revenue Child Support Enforcement, Fort

Lauderdale, FL 11/2004 - 09/2006

. Operate communication systems such as telephone, switchboard, intercom

and two-way radio.

. Answering phone lines in call center providing customer assistance and

education with specific details of child support cases.

. Process incoming mail from outside and internal entities update system

according to information received and distribute to appropriate

departments.

. Assist all incoming clients and visitors entering office and route to the

appropriate process via the front desk database.

. Perform clerical duties such as typing, proofreading, purchase orders,

scheduling appointments.

Clerk Typist Specialist - Department of Corrections Fort Lauderdale,

FL 02/2003 - 11/2004

. Serve as a secretary to the departments Program Director with unlimited

clerical responsibilities.

. Arrange conferences, meetings and travel reservations for office

personnel.

. Assisted with incoming phone calls and routes to proper person, and

ensured phone coverage at all times.

. Performed designated materials management activities, including:

inventory control, and placing orders with vendors.

. Processed and maintained records and files, including purchase orders,

receivers, invoices, and packing slips.

. Provide inmates with clearance to be able to attend medical, dental and

mental health appointments within the institution.

. Constant monitoring of inmates maintaining policies, institutional and

program rules of the department are implemented.

. Assist in the oversight of daily operations in the Residential Substance

Abuse Program.

Office Support Specialist III - Miami Dade Housing Agency Fiscal Unit,

Miami, FL 01/2001 - 02/2003

. Supervise the work of office, administrative, or customer service

employees to ensure adherence to quality standards, deadlines, and proper

procedures as well as correcting errors or problems.

. Analyzed billings and prepared additional reports and answered accounts

receivable inquiries

. Provided administrative support while handling accounts receivable

problems and inquiries.

. Prepared grants, revision of budgets and submission of annual and semi-

annual reports to the United States Housing and Urban Development

(USHUD).

. Assist with the organizing, implementing and reviewing of all fiscal

administrative transactions and all other programs involved with

operating state and county funded programs.

. Provide employees with guidance in handling difficult or complex problems

and also resolving escalated complaints or disputes.

. Develop and maintain database system and spreadsheets to track all

expenditures made by outside vendors and prepare reimbursement packages.

PROFESSIONAL EDUCATION

Bachelors in Business Administration - Broward College, Pembroke Pines,

FL (Degree Candidate 12/2015)

Contact this candidate