Manager Customer Service

Gregory Scott Smallwood

*** ***** **** ***** **************, Ky 40165

• Phone no: 502-***-****• Email:

***************@*****.***

Scott Smallwood :

Five years experience in the break/fix industry in a managerial position

working in a high volume facility. Technical support experience with the largest

manufacturer of PC products in the world ASUS/Pegatron, including all tiers,

server and video card support. 3 successful years customer service

experience as a real estate agent. I am logic minded and adept at solving

problems on the fly, can work unsupervised and can supervise others without

issue. The early part of my career from 1993-1999 was spent working in the

warehousing and machine shop industry for 3 different companies total. Due

to losing a large portion of my early documents to water damage I do not

have exact dates and do not include these positions on my resume. I have

strong communication skills and no issues speaking to large groups of

people.

Work History:

Independent Field Inspector –Jan 2012-Present

Experienced with MCS, Corelogic, Bank of America, Wells Fargo

and Insurance loss drafts among others

Currently handling 100’s of inspections per month.

Lakeside PC and Electronics – Personal Business-Shepherdsville,

Ky 40165, Sep 2003 – Present

Owner/Operator of a local mobile PC repair service as well as a

retail electronics store. Recently sold the

retail side of my business (mainly online). 24 hour PC repair service

in business for nearly ten years.

Super Senior CIA - Geek Squad City-Brooks, Ky

40109, Sep 2006 – February 2012

A Super Senior CIA is mid level management at Geek Squad

City. I was responsible for leading 2-3 CIA agents on a daily

basis and assisting all members of a 22 man team in reaching

their goals. Along with these responsibilities I was also

responsible for meeting the same production goals as my

employees. I am Dell certified and have multiple years

experience working on HP, Dell, eMachine, Gateway and ASUS

manufacturer warranty covered computers.. I was the longtime

assistant DCI (line manager) and regularly supervised and

coached 22 employees to meet and exceed daily production

goals.

Asst. Shift Manager of Technical Support - Asus/Pegatron-

Jefforsonville, In, Dec 2005 - Sep 2006

Assisted the weekend shift manager in management duties

acting as a backup when he was not there. Addressed support

issue's on all levels of hardware including tier 1, tier 2, tier 3,

server support, video card support and reseller support.

Video Monitor - Video Monitoring Services-Louisville, Ky, Jul 2004 -

Dec 2005

Job duties entailed monitoring newscast from top 250 markets.

All proper nouns were detailed in every show from actors names

to company names. This material is then sold back to the

interested parties marketing groups for further research.

Sales Associate - PCS Properties-Shepherdsville, Ky 40165, Nov 2002

- Dec 2005

Sold new construction for one of the area's largest home

builders (Dogwood Homes) through contract with PCS

Properties. Also sold existing homes of customers. Responsible

for manning sales trailers without supervision and knowing the

floor plans and building procedures of 40-50 different layouts.

Left the field when the market fell apart.

Printing - Publishers Printing Company-Shepherdsville, Ky 40165, Apr

2000 - Dec 2004

Responsible for checking customer magazines on a page by

page basis for errors. We were the last line of defense before

the item went to press (print).

EDUCATION:

Marion C Moore High School - Louisville, Ky

High School Diploma, Aug 1989 - May 1993

•Involved in several extra-curricular activities including playing baseball

and basketball.

Skills & Interests:

• Actively involved in coaching youth sports locally (baseball, basketball)

• I raise African Cichlids for leisure.

• I have coded several basic websites by hand. Most recently designed a

website for my son’s local middle school basketball team.

• I enjoy many outdoor/nature related activities with special interest in

fishing.

ACHIEVEMENT:

• Currently Dell Desktop Certified (3 years running)

• 4 time employee of the month at previous job.

• CPR and First Aid Certified

REFERENCES:

• Furnished upon request.

Contact this candidate