Insurance High School
Resume:
Diane R. Naoum
* ******** ****, *******, **, ****7
********@*******.***
Objective
To obtain a position that will benefit from my knowledge, skills and abilities in this industry and to
maximize my work activities and context to achieve a positive outcome.
Professional Experience
Santo Insurance & Financial Services Inc, Salem, NH,
Commercial Insurance Placement Specialist,
October 2003 - August 2012
My responsibilities included meeting with the client to review their business to develop exposures, I also used
many online tools to gather information on the insured’s business. Occasionally I would also gather their
current insurance contracts to review as well. I would analyze their business for exposure and determine the
best carriers to submit that particular insurance program to. I would then enter the information on standard
insurance applications to submit to insurance carriers. In many instances I would also enter the information
onto the online system for the insurance carriers, negotiate pricing and contract language. I then would
prepare a professional presentation to submit to the client. My responsibilities also included assisting existing
clients with their changes and renewal procedure.
I am familiar with many online insurance programs, TAM (Applied) operating system, and use of the internet.
Bernard Sullivan Insurance Agency, Ipswich, MA,
Personal Lines CSR
July 2001 - October 2003
My responsibilities included meeting with individuals to determine their personal insurance needs and finding
the insurance carrier that best meets their needs at a competitive price. This agency worked on the AMS
operating system.
Acadia Insurance Company, Bedford, NH,
Commercial Underwriter
July 1999 - July 2001
As an underwriter, I would review new submissions from the agency base, order and analyze the reports that
would help to determine if the applicant met the underwriting guidelines. I would then determine the lines of
coverage that I would be offering, determine the best contract wording that would be offered, determine the
pricing then make the presentation to the agent. I also worked with a considerable amount of clients with
retrospective rating programs to determine if there would be a return premium given due to developing losses.
Reviewed and analyzed the losses to determine if we would be able to remain on the risk and if pricing
adjustments were necessary then produce the renewal proposal for the agent.
Ability Summary
• Follow contract, property, or insurance laws
• Evaluate degree of financial risk
• Make decisions
• Write business correspondence
• Use computers to enter, access and retrieve financial data
• Review data on insurance applications or policies
• Identify financial risks to company
• Gather relevant financial data
• Inspect property
Education
Ipswich High School, Ipswich, MA,
Completed coursework towards High School Diploma
Endicott College, Beverly, MA,
Completed coursework towards Child Development & Education
North Shore Community College, Beverly, MA,
Completed coursework towards General Studies
INS 21, 22, 23 Completed
CIC completed but not current
Additional Skills
• Microsoft Office
• Insurance Company Commercial Rating Programs - 12 carriers
• Applied Insurance Management System
• Data Entry approx 75 WPM
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