Customer Service Sales

Dear Human Resources,

I am interested in a Position that will allow me to utilize 12+ Years of

combined aviation customer service, management, facilities management,

administrative and sales. The following experience that is listed in my

resume:

Operations, Administration, Business Development, and Sales

. Airport Management and Facilities Management.

. Customer Service; sales, cold calling, outside sales, inside sales,

and sales closing.

. Office; Safety Training, Crew Staffing, Interviews, Standard Human

Resource and Conflict Resolution.

. Formal Business Presentations to include: Class Instruction, Safety

Instruction, Team Development, and Standard Operations Procedures,

Company Vice President Briefings.

. Facilities Maintenance; HVAC, Electrical Plumbing, Masonry, Building

Maintenance.

. Blue Print Reading, GPS Map Reading, teaching Safety Standards.

. Office; Cost Analysis, weekly, monthly, and annual reports, and

projections, utilizing, pdf files ms-office, products such as word,

excel spreadsheets, and power point presentations.

. Computer programs; Flight Operations Software, Reservations Software,

Weather software, Sita-text, Station Communications, ARINC, VHF, UHF,

NOTAMS, and Flight Plan Filing.

. Operations Manuals: FOM (Flight Operations Manual, AFM (Aircraft

Flight Manual), GOM (General Operations Manuals), GMM (General

Maintenance Manuals).

. Working with: Maintenance Control, MEL's, Crew Scheduling,

Maintenance Scheduling, Aircraft Scheduling, Sales Team, Sports Teams,

V.I.P Clients, Fixed Base Operators, Catering, and Executives.

. Regional Airline Management: Dispatcher, and Line Pilot crewmember.

. Station Manager: Part 135, scheduled with 27 Domestic and

International flights, reservation agents, station agents, and sales

promotions.

. Department of Defense Experience, Master Instructor Unmanned Aircraft

Systems.

. Company Liaison: reporting to Corporate, FAA, NTSB, DOT, and Local and

Foreign Mexican Officials.

. Charter Sales: ADHOC Flights, International Flights.

. Fluent in Spanish; Read, Speak and Write.

If you are looking for a person who is team oriented, a self starter with

integrity please

do not hesitate in contacting me at your earliest convenience.

Respectfully,

Richard F. Soto

********@*******.***

520-***-****

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