Customer Service Sales

Allison Dybowski

Marketing Professional

Ph: 907-***-**** Email: ***************@*****.***

***** ********* ***** *****, ** 99577

QUALIFICATIONS & ACHIEVEMENTS

V As a Marketing Specialist at Alaska Communications,

designs strategies and executes key launches for the

consumer segment of the market, decreasing wireless churn.

Key launches include Apple iPhone and Home Internet.

V Performs analysis of sales numbers, and designs and

executes promotions, leading to three consecutive quarters

of positive net ads.

V Leads customer experience assurance for Marketing

department, ensuring all marketing initiatives are released

with desired customer experience.

V Demonstrates a commitment to Employee Relations and

is a founding member of the Employee Communications

Advisory Committee.

V Leads initiatives to review internal processes, and identify

areas of improvement and implement plans to improve

processes.

V Works with storefronts to identify areas of improvement

in providing excellent customer service.

V Through expert customer service training, leads training

initiatives for Alaska Communications, training 400 employees

on key company launches, including Home Internet.

V Exceptional interpersonal and communication skills

with proficiency to promote confidence and build and

maintain strategic business/client relationships, while

interfacing positively with people of diverse

backgrounds.

V Developed 5-star training program for all new hires in

Customer

Service at 5-star/5-diamond property.

V Takes ownership in delivering 5 star, 5 diamond service

at all times.

PROFESSIONAL SUMMARY

Aggressive and enthusiastic Marketing Professional with experience

within highly evolving competitive telecommunications industry;

demonstrated talent in strategy design and implementation, customer

experience and process improvement, product training, promotion

creation and launch, market research, and executive level

presentation skills. In 2012, lead focuses on internal process and

customer experience improvement, as well as lead key marketing

strategic launches. (In example: iPhone, 4G LTE, and re-launch of

Home Internet product.)

Maintain a vast wealth of knowledge in many areas including

personnel, customer experience, process improvement, project, and

agency management. Highly proficient in infrastructure implementation

and market strategy; motivated, organized, results-oriented team

player with excellent communication and relationship building skills.

KEY SKILLS & AREAS OF EXPERIENCE

RELATIONSHIP BUILDING: Exceptionally well-developed interpersonal and

communication skills; establishes professional rapport with

customers, employees and executives.

PROCESS IMPROVEMENT: Outstanding ability to lead initiatives of

process and customer experience improvement, from identifying the

areas of improvement, to developing and leading initiative to make

changes.

STRATEGY/IMPLEMENTATION: Excellent use of market research skills to

develop goes to market strategy for leading products, including the

iPhone, and the launch of Home Internet.

TECHNICAL: Excellent computer skills, knowledge of Windows, Microsoft

Word, Excel, PowerPoint, the Internet, and POS software, including

Delphi and Opera.

CAREER EXPERIENCE

Alaska Communications 2011 -

Present

Marketing Specialist

. Designed go to market strategy and lead company initiatives to

launch the Apple iPhone, the largest launch in company history.

. Leads process improvement initiatives to fix "broken" processes in

the company, and implements changes to provide a steam-lined

process.

. Leads customer experience assurance for the Marketing department,

ensuring that all marketing initiatives are released with desired

customer experience.

. Created training strategy to train over 400 employees on new

launches, including the iPhone, and launch of Home Internet

product.

. Through market and company revenue research, designs strategy and

implantation of promotional efforts, leading to consecutive months of

positive net ads.

. Coordinates and execute monthly direct mail efforts, promotional

direct mail efforts, and provided analysis and recommendations for a

1% take rate increase in direct mail efforts.

. Lead and executed all wireless devices launches, recreating the

process, and decreasing the launch timeframe from 8 weeks, to a more

efficient 4 weeks.

. Founding member of the Employee Communications Advisory Committee,

working to bridge the communication gap between employees and

leadership.

. Work with local community to form partnerships, and sponsorships

for local Alaskan events, securing sponsorships for the Iditarod,

the largest Alaskan event.

. Designed business plan, go to market strategy, and design initiatives

for a mobile store, to travel around the state, launching in Summer

2012.

The Grand Del Mar, San Diego, CA 2007 -

2010

Group Sales

. Charged with managing relationships with clientele and effectively

communicating with the Director; working with 10 accounts a week

helping bring an average of $500K in monthly revenue.

. Manage multiple tasks without compromise of quality or

productivity; work effectively with no supervision; use sound

organizational skills to achieve results that surpass company goals

and objectives.

. Assist sales team in selling high-end guestrooms to groups and

companies; organizing and preparing complex proposals and contracts

for prospective clients.

. Take ownership in delivering 5 star, 5 diamond service at all

times.

. Develop extensive monthly reports to showcase productivity and gain

knowledge of best selling market.

. Responsible for effectively delivering and implementing innovative and

unique client service techniques.

. Responsible for training new hires in Customer Service.

EDUCATION & CAREER DEVELOPMENT

University of Toledo, Toledo, OH 2002 - 2007

Bachelor of Arts

Dual Majors in International Business and Marketing

Emphasis: Sales

REFERENCES AVAILABLE UPON REQUEST

> Marketing Analyst

> Agency Relationship Management

> Product Management

> Research & Intelligence Gathering

> Training

> Employee Relations Management

> Process & Productivity Improvement

> Functions Planning & Management

> Cross Department Management

> Customer Experience

> Multi-tasking

> 5 Star Training

> Vendor Relations

> Revenue & Profits

> Corporate Vision & Strategy

Contact this candidate