Customer Service Sales

Michelle A. Pinard

*** ***** ******, ********** ** 03102

Cell: 603-***-**** Email: *******************@*****.***

Experienced Administrative Professional with a Customer Service Focus

Key Office Skills:

Customer Care Mailroom Multiline Phones Travel Arrangements

Reception (Front Desk) Sales Support Supply Ordering Correspondence

Faxing Imaging Report Writing Marketing Materials

Meeting Planning Training Materials Copy / Collate Mentoring/ Coaching

Computer Skills:

Microsoft Word Microsoft PowerPoint Lotus Notes Typing (60WPM)

Microsoft Excel Microsoft Publisher Sametime Sharepoint

Social Media Adobe Photoshop Nitro PDF Many CRM tools

Education:

Bachelor’s Degree in Business Administration

Hesser College Accelerated Degree Program Nashua, NH Graduated November 2005

Associate’s Degree in Marketing

Hesser College Accelerated Degree Program Nashua, NH Graduated August 2003

Recent Experience:

August 2010- Present Acadia Insurance Company Bedford, NH

Administrative Services Specialist w/ Field Services Group

Act as both trainer and mentor to five successful new hires

Proactively worked with top management to increase procedural effectiveness by 40%

Responsible for monitoring administrative workflow for the NH & VT branches

Received top ranking quality & productivity scores on over 100 processes monthly

Score in the top 10% on The Insurance Institutes exam. (AIS 25)

February 2009-July 2010 Balance Staffing Salem, NH

Various Temporary Assignments in Customer Service & Sales Roles

Able to adapt quickly to a variety of different roles & environments

Consistently met sales and productivity quotas

Provided excellent customer service through handling over 100 inbound calls

Worked as a lead agent handling challenging customer complaints

May 2008-November 2008 Circles Chelmsford, MA

Concierge Service Delivery Professional

Provided an exclusive concierge service to high end credit card customers

Researched travel, shopping, and business arrangements for top executives

Handled over 80 incoming calls per day

September 2007-May 2008 Comcast Chelmsford, MA

Telesales Representative

Made over 100 outbound sales calls per six hour shift

Aided customers having with troubleshooting problem service

Leader in sales excellence

May 2005 – Present MKT Productions Manchester NH

Owner / Head of Creative Content

Created my own small business – Comic Arts Studio with hundreds of copies sold

Attend over 10 comic conventions yearly as a vendor

Responsible for all merchandize, financials, marketing, & PR

Given Guest talks at a number of local events

Committed to diversity through art!

Salary requirements & references are available by request.

Contact this candidate