Customer Service Sales

Gina Davidovic

Phone: 847-***-****

Email: *************@*****.***

EDUCATION:

Roosevelt University Aug 2009-Dec 2010

Masters of Business Administration, Concentration: International Business

Loyola University Chicago Aug 2004 -May2008

Bachelor of Business Administration, Major: Human Resource Management /Minor:

Marketing

EXPERIENCE:

Sales Integration Specialist/Customer Service Rep

NORDSTROM

Skokie, IL February 2009- Present

Balancing of all cashroom transactions and receipts in accurate, detailed, and compliant

manner

Analyzing customer accounts to provide answer for inquiries

Researching customer issues and providing timely and effective solutions to problems

Demonstrating ownership, accountability and initiative by being in charge of store

procurement (Significantly reduced costs in just a few months)

Creating customer relationships through rewards credit card program

Providing extensive education, training, and support to sales floor.

Office Administrator & Financial Coordinator

SOCIETE de CONSTRUCION BATIMENTS et TRAVAUX PUBLICS

Franceville, Gabon- Africa September 2008-January 2009

Maintained employee records

Organized and updated payroll data system

Managed inventory records of various materials

Prepared financial reports and end of month statements

Kept track of truck invoices

Served as assistant to general director of company

Other Skills:

Ability to conduct business in international environments

Working both in team environments and alone

Ability to multi-task and prioritize

Putting new ideas into action

Customer service; Detail Oriented; Problem Solver

Proficient in Microsoft Office Software (Excel, Microsoft Word, Power Point, Outlook)

Languages: Fluent in Spanish & Serbian

Awards: Loyola University Trustee Scholarship (2004-2008)

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