Customer Service Quality Assurance
Resume:
Anna Kolomyjska
Round Lake, IL 60073
****************@*****.***
Summary of Qualifications
Bilingual, accomplished, achievement-driven and results oriented
interested in working in Business Management or Human Resources.
Experience
Secretary/Patient Care Technician, Advocate Condell
Medical Center; Libertyville, IL- 08/2010- present
Provide administrative support for the patient care area
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Provides medical chart management-general and operational sup-
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port for clinical team
Performs tasks related to maintaining the integrity of patient care
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standards and efficient unit operations
Provides general patient care duties that are specific to the patient
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Participates in the admission, transfer and discharge process
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Performs tasks related to meeting the nutritional needs of the pa-
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tient
Performs patient care support functions
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Contributes to the patient plan of care through the documentation
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or communication of patient needs and outcomes to the health care
provider
Quality Assurance Specialist, Hewitt Associates (Contract);
Linconshire, IL- 01/2009- 01/2009
Transferred surveys into a new system called Global Reward Sys-
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tem (GRS)
Mapped keywords and questions into GRS for various countries
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Designed the layout of the surveys in the GRS
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Benefits Specialist, Hewitt Associates (Contract);
Linconshire, IL- 09/2007-05/2008
Received calls from Hewitt’s clients' employees, processing trans-
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actions, answering their questions, resolving issues and responding
to inquiries related to their health, savings, retirement plans, or
other human resource-related services
Supported Xerox, Ameren, Goldman Sachs, KeyCorp, CNA, UPS
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and Chrysler teams
Developed understanding of the customer's spoken and unspoken
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needs, identified and resolved the customer's issue, and anticipates
future needs by explaining/suggesting/providing additional infor-
mation that the customer needs to know
Made required customer follow-up calls and conducted any addi-
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tional research
Supervisor, Designer Fragrances and Cosmetic Co./Division
of L’Oreal; Pleasant Prairie, WI- 06/2006- 05/2007
Accountable for achieving maximum sales growth and sales plans
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Assist Management in all aspects of the store operations
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Ensure proper levels of merchandise are on hand
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Develop creative marketing strategies to present to management
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Excellent customer service and strong client base
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Motivate all staff members to achieve goals
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Provide a TEAM atmosphere
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Team work with Store Management and strong communication
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with District Sales Managers and Director of Stores
Beauty Consultant, Designer Fragrances and Cosmetic
Co./division of L’Oreal; Pleasant Prairie, WI- 12/2003- 06/
2006
Consultant to potential clients on beauty applications
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Attracted new clients by setting and managing appointments
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Maintained customer satisfaction
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Responsibilities included register transactions, opening/closing
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store, inventory and visual displays
Sold L’Oreal products such as Ralph Lauren, Lancôme, Biotherm
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and Giorgio Armani
Planned weekly and monthly goals
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Education
Roosevelt University Chicago, Bachelor of Science in Business
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Administration/ Management
College of Lake County, Grayslake IL, General Studies ( Associate
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in Arts-concentration Business Administration)
College of Lake County, Grayslake IL, Certified Nurse Assistant/
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Aid (CNA)
Skills
Linguist (Polish), fluent in reading, writing, speaking
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Proficient with all software programs
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Problem-solving and decision making skills
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Positive and team-oriented
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Developed communication and presentation techniques
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Knowledge on beauty consulting and functioning as a team mem-
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ber
Referrals
References available upon request
Contact this candidate