Manager Customer Service
Resume:
Larry Dale Kiddy Jr.
Brimfield, IL 61517
Phone: 309- 621-1415
Profile:
Offering in-depth quality aspects, streamlining operations, and
customer service, with a proven ability to generate new business while
providing ongoing support to established customers. I am personable
and out going, with a positive approach in dealing with the public and
am able to put people at ease and draw them out. Hardworking,
conscientious and very detailed, able to balance multiple assignments
simultaneously and effectively, with a mechanical, technical aptitude,
describes my work performance.
Education:
Brimfield High School
Mac Murray College
Western Illinois University
Heavy Equipment License
Fork Truck License
Six Sigma Green Belt
Food Service Sanitation Manager Ceritificate
Experience:
Family Dollar August 2012 - Nov 2012
Creve Coeur, IL
Assistant manager: Manager duties included opening and closing the
store and its departments, payroll, food counts, checking for out-of-
date product, deliveries, ordering, price changes, facing, fronting,
running the register and store safety.
Hostess April 2012 - July 2012
Peoria, IL
Machine operator: Responsible for quality assurance of the wrapping
station which distribution 20-30,000 units a shift. Kept track of
counters, change over and the quality control of two machines.
Sam's Club Aug. 2011 - March 2012
Peoria, IL
Meat Department: Processed select cuts of various different meats,
quality control, clean up, ordering, waste management and customer
service. Opening and closing the department to the Health Department
guidelines.
Caterpillar Nov. 2002 - June 2011
Mossville, IL
MEC Product Quality Analyst - Industrial/Commercial Applications:
Product Quality Analyst for Industrial and Commercial engines, "The
Voice of the Customer". Took phone calls and emails on customer
related defects and engineering and planning issues. Visited
customers on site on occasion. Drove defects down less than 40 PPM to
satisfy customer needs. Performed day to day tasks of creating defect
forms, installing and releasing engines from Quality Holds, shipping
parts to customers to fulfill shipping schedule orders. Made check
sheets for AQS inspection to use on engines, to reduce customer
defects.
Caterpillar Nov. 2002 - June 2011
Mossville, IL
Formerly a supervisor appointed OQR (operations quality rep) and held
quality meetings on defects every morning. Found the root cause and
wrote up react forms to reduce defects. Received Greenbelt Training,
Advanced QIS, HVC, Epixs and was a Certified Basic Auditor. Worked
with PQE on resolving defects. Was a Small Business Core Team Member,
Credited on the Routing Card for building DD through the Ideas
Program. Air tested and repaired all engines produced by MEC. Have
worked with Black belts to reduce defects in 5352 Air
Test/Prep/Decals. Familiar with Microsoft Word and Excel, both used
in daily routine. Promoted to Product Quality Analyst, in the MEC
division, for truck side then moved to commercial/industrial engines.
Track and Trail May 2002 - Nov. 2002 Peoria,
IL
Assistant Manager: Customer service, inventory control, accounting,
record keeping, training and various other duties.
Heritage Buick Mazda 2000 - 2002
Peoria, IL
Sales Consultant for General Motors and Mazda: Received many customer
service awards. Made deliveries of vehicles.
Wareco Tobacco Emporium Peoria, IL 1997 - 2000 Miles Lemon
DM 573- 441-1252
General Manager: Hired on as a Manager and then was promoted to
General Manager after three months. Oversaw all operations with broad
responsibility for staff supervision, purchasing, inventory control,
record keeping, budgeting, payroll and customer service. Was in
communications with the regional manager, out of Davenport Iowa, on
the aspects of the business weekly. Took over a troubled company,
that was losing money and streamlined inventory procedures,
consistently increased sales and made the business profitable within
six months.
Central Pool Supply 1992 - 1997
Peoria, IL
Assistant Manager: Sold pools and spas and configured plumbing and
fittings. Tested water samples, advised customers on chemical
treatment, instructed commercial and residential clients on use of
equipment. Orchestrated timely deliveries to all clients.
Skills
I am very knowledgeable on Word, Excel and other computer programs. I
can trouble shoot computer problems and have extensive internet and
computer skills. I have a broad understanding of technical and
mechanical operations. Quality assurance and seeing where service can
be improved is a strong skill set that has been utilized in every
position.
Contact this candidate