Customer Service Sales

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Bogdan "Bo" Burszczyk

*** *. ******* **. ***. A6, IL 60056

Tel: 847-***-****

********@*********.***

Job Objective

Seeking a Broker /Tenant Representative position to utilize my Commercial Real

Estate qualifications.

Skill Set Competencies

Unique hybrid professional of aggressive strategic sales, customer service,

project management, and real estate networking articulation

Ability to couple natural sales ability with technical aptitude to close

business to achieve quotas

Aggressive sales manager; Forecast, Drive & Deliver sales for assigned accounts

across all revenue streams via superior customer service

Manage all steps of sales cycles in commercial B2B environment

Responsible for all company growth & revenue via marketing strategies

Depth of knowledge in commercial real estate solutions and social networking

techniques

Exceptional knowledge of the business market and level of customer service

gained from variety of sales roles

Recognized for sales achievements and excellent customer service.

Strong skills in communication, presentation, negotiation, organization, time

management and teamwork

Employment History:

December 2011-Present

Commercial Real Estate Broker, Chicago and Northwest Suburbs

. Actively searched for new clients looking for office space in the

Chicagoland area

. Negotiated lease contract on behalf of clients

. Cold called and canvased for new clients

. Used various marketing products and techniques to obtain new leads.

September 2008 - November 2011

Katz Management Group, Inc. - Schiller Park, IL

Office Leasing Broker Associate

. Solely responsible for generating revenue for multi-million dollar

property.

. Responsible for initiating, planning, executing and monitoring of

sales execution & marketing plans.

. Directed and managed project execution from A to Z.

. Monitored and controlled project work

. Estimated cost of the marketing projects for expense control and ROI

management

. Negotiated contracts with clients.

. Negotiated Commission Agreements with cooperating brokers.

. Initiated weekly cold call campaigns

. Canvassed for new clients.

. Networked with various business organizations to gain larger market

share

. Over achievement of monthly closings to grow revenue.

. Adhered to business conduct policies established by company officials

. Replied to and prepared RFP analysis (Prepared Lease Proposals)

. Analyzed lease documents for accuracy and adherence to real estate law

. Prepared and presented lease proposals to potential clients and

brokers

. Responsible for maintaining and updating websites (e.g. Loopnet,

CoStar) and intra company customer database (MS Access)

. Prepared MS Excel based rent/price analysis

. Updated Rent Roll Spreadsheet and verified its accuracy against the

lease documents

. Negotiated settlements with delinquent tenants

. Resolved clients' complaints or issues in a timely manner.

. Constantly involved in "hunting" of new and "farming" of existing

clients

Achievements: YTD: By closing numerous transactions, exceeded monthly

lease quotas which resulted in increase of occupancy by 23% within last

twelve months.

ATT - Hoffman Estates, IL, 05/1995 - 08/2008

IT Quality Assurance Analyst, 09/2006 - 08/2008

. Developed and executed test plans, cases, and scripts using Mercury

Quality Center.

. Processed transactions from system entry to exit, and documented

results.

QA Invoice and Rate Validation Analyst, 06/2001 - 9/2006

. Assisted in the automation of processes and helped to increase the

team's productivity by over 50%.

. Audited invoice rates against billing contracts and ensured timely

billing.

. Updated cycle and trouble logs, and reported issues to upper management

during conference calls.

Telecom Call Center Customer Service Representative, 05/1995 - 6/2001

. Resolved complex billing inquiries.

. Responded to and managed customer inquiries regarding various customer

care issues involving billing, installation, customer premise equipment.

. Sold various telecommunications products and services.

. Provided excellent customer service, received many award for going above

and beyond to meet customer needs.

Achievements/Recognitions: Consistently achieved revenue objectives

through excellent knowledge of company's product, fact finding and need

based selling. Recipient of multiple sales, customer service awards, as

well as merit increases and bonuses

Century 21 Northwest, Mount Prospect, IL 2000-2004

Broker Associate

. Conducted residential real estate marketing/sales activities and

transactions, negotiated sales contracts on behave of clients,

prepared mailing lists, cold called potential clients.

Education

. Northeastern Illinois University, Chicago, IL

Bachelor of Arts with of focus on economics, business and computer

information systems

. DePaul University, Chicago, IL

Bachelor of Science in IT Technologies in progress, estimated

graduation - June, 2013

Professional Licenses and Certifications

. Real Estate Managing Broker Licensee - Illinois

Knowledgeable of Real Estate Practice

. DePaul University

SQL Server Administration 2008R2 Certificate

. Northwestern University

IT Project Management Certificate 2010 (PMP/CAMP preparation course)

Software Skills

Microsoft

. Access, Excel, Word, Power Point, Outlook, Project

Other

. Loopnet, CoStar, Webmarketing

Foreign Languages:

. Fluent in English and Polish. Some Russian, German, Spanish and

Japanese.

Contact this candidate